Establishment of KPIs for facility performance measurement: review of literature

Purpose – The purpose of this paper is to identify key performance indicators (KPIs) and categorize them based on specific aspects of facility performance measurement in order to facilitate a holistic performance assessment.Design/methodology/approach – A qualitative approach, based on the literature, is adopted. This approach relies on an extensive literature search of extant research papers, assessment reports, surveys and presentations to identify KPIs. The KPIs are arranged in appropriate categories based on their purpose and content.Findings – The paper identifies indicators for performance measurement and classifies them into four major categories: financial, physical, functional, and survey‐based. Indicators are arranged from general to the most specific indicators. The list presents indicators with their description, units of measurement, and literature sources.Research limitations/implications – Future research could focus on further analysis of the list of KPIs in order to generate a more concis...

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