Examining the Impact of Business Process Management System Use on Employees' Process Orientation

Many companies aim to switch from a function towards a process orientation, as the latter provides many benefits for organizations. However, many of these projects fail because of a missing process-oriented mindset among employees. To create the relevant mindset and foster process-oriented thinking, organizations can apply several learning modes. Another promising approach is the use of a business process management (BPM) system to gain a process orientation among employees. Our study aims to examine the role of a BPM system along with job construals (a high perception of embeddedness of their own tasks in the overall process) as a mediator regarding the process orientation of employees. We use data from a survey of 1,170 employees of a multinational company to show that the use of a BPM system as well as job construals has a significant positive effect on employees’ process orientation.

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