Semantics in Knowledge Management

This chapter exemplarily illustrates the role that semantic technologies can play in knowledge management. Starting from a conceptual overview of knowledge management, the role of semantic technologies is explored along two dimensions: (1) on the one hand, the degree of formality of explicit knowledge (from tags in folksonomies to F-Logic rules); and (2) on the other hand, the degree of externalization of knowledge (from implicit knowledge in human’s heads to actionable knowledge in expert systems). Several examples from industry and research are used to illustrate operating points along these dimensions.

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