From Process Execution towards a Business Process Intelligence

There exist some approaches to support decision making in the context of business processes. Most of them are not systemized. The aim of this paper is to evaluate and differentiate existing approaches of Business Process Intelligence and to detect further research activities in this field to propose a holistic concept. This is done by a literature review to identify related concepts and to be able to constitute further research by doing an empirical study and a case study. The results are a morphological box and a definition to clarify potentials of a Business Process Intelligence. Additionally, propositions based on selected theories are formulated which provide a basis for further research.

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