Factors contributing to the success of customer oriented interorganizational systems

Abstract Interorganizational systems (IOS) can help firms to become more efficient and more competitive by streamlining operations between companies. To build successful IOS, the development process needs to be well understood. This paper uses a four-stage model of the IOS development process to examine the experiences of nine systems that link firms with customers. The data provides considerable support for the model and its numerous factors. Technological awareness by customers was found to have a strong influence on the rate of adoption. Extent of adoption is the major determinant of ultimate success of the IOS.

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