Discovering the Dialog Rules by Means of a Soft Computing Approach

The current industrial development of commercial dialog systems deploys robust interfaces in strictly defined application domains. However, commercial systems have not yet adopted new perspectives for dialog management proposed in the academic settings, which would allow straightforward adaptation of these interfaces to various application domains. In this paper, we propose a new approach to bridge the gap between the academic and industrial perspectives in order to develop dialog systems using an academic paradigm while employing the industrial standards, which makes it possible to obtain new generation interfaces without the need for changing the already existing commercial infrastructures. Our proposal has been evaluated with a real dialog system providing railway information, which follows our proposed approach to manage the dialog by means of a set of fuzzy rules.