SIS in Research and Practice

This chapter provides an overview of how SIS research studies are done; how different SIS systems, services, and users are evaluated; and how all of the above are implemented. First, we present a brief description of common research methods for SIS studies. These methods include observations, interviews, content analysis, and mixed methods. Next, we recognize the challenge of evaluating SIS. We’ll explain some of the popular methods for evaluation in this field, which include usability testing, system-based training-testing, quantitative evaluations, and qualitative evaluations. Finally, various products and services that implement and/or facilitate SIS are introduced. They include different forms of communication tools and methods, peer-driven services, expert-driven services, and social live streaming services (SLSSs ).