Knowledge management in tourism – the application of Grant's knowledge management model to Austrian tourism organizations

Purpose – This paper aims to explore the pertinent issues of knowledge management in tourism using the example of tourism organizations in Austria.Design/methodology/approach – The paper undertakes a review of the relevant literature before applying Grant's model of knowledge management to Austrian tourism organizations. Data are gathered by means of a standardized online questionnaire.Findings – The results of the study show that the majority of Austrian tourism organizations have implemented knowledge management according to Grant's model. However, there is potential for development and further improvement.Practical implications – The implications for knowledge management in tourism organizations are provided in terms of general prerequisites for knowledge management as well as practical implications and suggestions relating to the identification, measurement, storage, sharing and integration of knowledge.Originality/value – The use of knowledge has long been of interest to academics and practitioners, ...

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