Mediating effects of user experience usability: An empirical study on mobile library application in China

This study aims to explore whether the usability of user experience for mobile library application plays a mediating role in the relation between the success factors of information systems and net benefit.,The theoretical model of “information system success factor–user experience usability–net benefit” was constructed. A questionnaire was conducted at the Nankai University. The mediating effects of the usability of the mobile library application on information system success factors and net benefit were examined using hierarchical linear regression and structural equations.,First, the usability of user experiences is positively correlated to information quality, system quality and service quality. Second, user experience usability has a significant mediating effect on the relation between information system success factors and net benefit.,This study improves upon the DeLone and McLean model, connects the usability of user experience with the model and constructs the success factor mechanism of the mobile library application. It provides a theoretical basis for interpreting the relation between the mobile library application and users.

[1]  Wen Zhong-lin,et al.  TESTING AND APPLICATION OF THE MEDIATING EFFECTS , 2004 .

[2]  Jan Khre,et al.  The Mathematical Theory of Information , 2012 .

[3]  Boon Low,et al.  Student attitudes towards mobile library services for smartphones , 2011, Libr. Hi Tech.

[4]  Rai-Fu Chen,et al.  Factors Determining Nurse Acceptance of Hospital Information Systems , 2012, Computers, informatics, nursing : CIN.

[5]  Penny Want.  THE HISTORY AND DEVELOPMENT OF MOBILE LIBRARIES , 1990 .

[6]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[7]  Giannis Tsakonas,et al.  Exploring usefulness and usability in the evaluation of open access digital libraries , 2008, Inf. Process. Manag..

[8]  Diane M. Strong,et al.  Product and Service Performance Model for Information Quality: An Update , 1998, IQ.

[9]  Thomas S. Tullis,et al.  A Comparison of Questionnaires for Assessing Website Usability , 2004 .

[10]  Thompson S. H. Teo,et al.  An empirical study of the performance impact of computerization in the retail industry , 1998 .

[11]  R. Oliver.  A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[12]  Tor Guimaraes,et al.  Exploring expert system success factors for business process reengineering , 1998 .

[13]  Mo Adam Mahmood,et al.  Variables affecting information technology end-user satisfaction: a meta-analysis of the empirical literature , 2000, Int. J. Hum. Comput. Stud..

[14]  Leon A. Kappelman,et al.  A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment , 1997 .

[15]  Dale Goodhue,et al.  Task-Technology Fit and Individual Performance , 1995, MIS Q..

[16]  Qing Zhu,et al.  Status and trends of mobile-health applications for iOS devices: A developer's perspective , 2011, J. Syst. Softw..

[17]  Margaret Tan,et al.  The consequences of information technology acceptance on subsequent individual performance , 1997, Inf. Manag..

[18]  Kristi Yuthas,et al.  Material matters: Assessing the effectiveness of materials management IS , 1998, Inf. Manag..

[19]  Aiguo Li,et al.  Mobile Library Service in Key Chinese Academic Libraries , 2013 .

[20]  Vallabh Sambamurthy,et al.  Sources of Influence on Beliefs about Information Technolgoy Use: An Empirical Study of Knowledge Workers , 2003, MIS Q..

[21]  Erik Brynjolfsson,et al.  The Contribution of Information Technology to Consumer Welfare , 1996, Inf. Syst. Res..

[22]  Marc Hassenzahl,et al.  The Effect of Perceived Hedonic Quality on Product Appealingness , 2001, Int. J. Hum. Comput. Interact..

[23]  Alice M. Agogino,et al.  Geocentric contextualized mobile learning with the engineering pathway digital library , 2012 .

[24]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[25]  Chao-Min Chiu,et al.  Understanding e-learning continuance intention: An extension of the Technology Acceptance Model , 2006, Int. J. Hum. Comput. Stud..

[26]  Maarten Gelderman,et al.  The relation between user satisfaction, usage of information systems and performance , 1998, Inf. Manag..

[27]  Richard G Booth,et al.  Examining the Functionality of the DeLone and McLean Information System Success Model as a Framework for Synthesis in Nursing Information and Communication Technology Research , 2012, Computers, informatics, nursing : CIN.

[28]  Ephraim R. McLean,et al.  Measuring information systems success: models, dimensions, measures, and interrelationships , 2008, Eur. J. Inf. Syst..

[29]  Jaehyun Park,et al.  Modeling user experience: A case study on a mobile device , 2013 .

[30]  Richard T. Watson,et al.  Service Quality: A Measure of Information System Effectiveness , 1995, MIS Q..

[31]  Marc Hassenzahl,et al.  User experience - a research agenda , 2006, Behav. Inf. Technol..

[32]  Tzung-Shi Chen,et al.  Development and evaluation of the mobile library service system success model: A case study of Taiwan , 2015, Electron. Libr..

[33]  Richard O. Mason,et al.  Measuring information output: A communication systems approach , 1978, Inf. Manag..

[34]  Kraig Finstad,et al.  The Usability Metric for User Experience , 2010, Interact. Comput..

[35]  Liqiong Deng,et al.  User experience, satisfaction, and continual usage intention of IT , 2010, Eur. J. Inf. Syst..

[36]  William J. Kettinger,et al.  Perceived Service Quality and User Satisfaction with the Information Services Function , 1994 .

[37]  Peter B. Seddon,et al.  A Partial Test and Development of Delone and Mclean's Model of IS Success , 1996, Australas. J. Inf. Syst..

[38]  Tor Guimaraes,et al.  Client/Server System Success: Exploring the Human Side , 1997 .

[39]  Kar Yan Tam,et al.  Understanding user acceptance of digital libraries: what are the roles of interface characteristics, organizational context, and individual differences? , 2002 .

[40]  Sascha Mahlke,et al.  Studying antecedents of emotional experiences in interactive contexts , 2007, CHI.

[41]  Catherine Suyak Alloway.  The Electronic Bookmobile. , 1990 .

[42]  Ali F. Farhoomand,et al.  A structural model of end user computing satisfaction and user performance , 1996, Inf. Manag..

[43]  Qin Cheng,et al.  Usability study of the mobile library App: an example from Chongqing University , 2015, Libr. Hi Tech.

[44]  Yong Liu,et al.  The effect of flow experience on mobile SNS users' loyalty , 2010, Ind. Manag. Data Syst..

[45]  Chun-Chieh Wang,et al.  An empirical study of instructor adoption of web-based learning systems , 2009, Comput. Educ..

[46]  K. JohnPaulAnbu,et al.  Old Wine in New Wine Skin: Marketing Library Services through SMS Based Alert Service , 2012, Libr. Hi Tech.