PERFORMANCE RANKING METHODOLOGY FOR ROADING OPERATIONS MANAGEMENT

Management of enterprises in the public domain are being asked to look beyond financial measures of performance towards a system of performance indicators which will reflect achievement in quantitative but not necessarily monetary terms. The essential element of this approach is the role that management must play in the selection of indicators which reflect key dimensions of performance and objectives of the organization. This paper identifies comparison and presentation methods which are likely to be of practical help to managers facing the tasks of control and communication in the wider accountability process. The issues raised are illustrated in a case study derived from an analysis of road maintenance management data from New Zealand territorial local authorities 1982–87.

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