Guidelines for assessing organisational performance against the EFQM Model of Excellence using the Radar Logic 1

1.0 Introduction The European Foundation for Quality Management (EFQM) was founded in 1988 to provide a focus on quality for organisations in Europe. The mission was to be the 'driving force for sustainable excellence in Europe and a vision of a world in which European organisations excel' (EFQM 1999a). In 1991, the EFQM launched its model of business excellence (the word 'business' has since been dropped from the title to indicate the model's acceptance by many public sector and not for profit organisations).

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