Chapter 1 – Information technology and systems justification

Globalisation, together with the development of information technology/information systems (IT/IS), have had a tremendous impact on the way organisations function. These developments influence the strategies, tactics and operational decisions of organisations. The application of marketing principles to the transfer and commercialisation of technology is a vital policy issue in the highly competitive global marketplace ( Drury and Farhoomand, 1999 ). IT has spread to the extent that it is hard to envision any organisation in an industrialised nation, and even in a developing nation, not using some form of IT/IS. The rapid growth of IT investments has put pressure on management to take into account investment risks and payoffs in decision-making ( Kim and Sanders, 2002 ). Comprehensive but understandable methodologies are needed to solve the complicated project justification problems arising from the complexity of new technologies.

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