Investigating the role of leader-member exchange for goal commitment in system implementation

Although Leader-Member Exchange (LMX) has been studied within the domain of organizational psychology, it has not received major attention from information systems literature and researchers. Drawing on LMX theory and the theory of reasoned interaction, this study investigates the roles of LMX, individual member's attitude toward system adoption, supervisor influence and goal commitment on mandatory system implementation. Specifically, our model investigates the moderating role of LMX and how it can be interpreted for an individual member's system adoption in an organization.,Partial least square (PLS) technique with the field survey of 148 participants was used for this analysis.,The empirical test results in the field setting show that attitude and supervisor influence positively affect goal commitment in the system implementation. Furthermore, LMX is a significant moderator between attitude and goal commitment within organizations, but this moderating effect is not valid in the relationship between supervisor influence and goal commitment since it is a more complex process influenced by variables other than supervisor influence.,The results showed that the model in this research has high explanatory and predictive power and is valuable in offering insights and guidance for implementers initiating technology-related changes within organizations.

[1]  Charles Teddlie,et al.  Mixed Methods Sampling A Typology With Examples , 2016 .

[2]  W. Alec Cram,et al.  Perceptions of control legitimacy in information systems development , 2018, Inf. Technol. People.

[3]  Debra A. Major,et al.  A LONGITUDINAL INVESTIGATION OF NEWCOMER EXPECTATIONS, EARLY SOCIALIZATION OUTCOMES, AND THE MODERATING EFFECTS OF ROLE DEVELOPMENT FACTORS , 1995 .

[4]  Xiaomi An,et al.  Differential influences of perceived organizational factors on younger employees' participation in offline and online intergenerational knowledge transfer , 2017, Int. J. Inf. Manag..

[5]  Hui Lin,et al.  Knowledge system commitment and knowledge sharing intention: The role of personal information management motivation , 2018, Int. J. Inf. Manag..

[6]  Enzo Falco,et al.  Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement , 2018, Int. J. Inf. Manag..

[7]  Martin Wetzels,et al.  A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects , 2007, Inf. Manag..

[8]  Deborah Compeau,et al.  Social Cognitive Theory and Individual Reactions to Computing Technology: A Longitudinal Study , 1999, MIS Q..

[9]  Azadeh Rezvani,et al.  Promoting the continuing usage of strategic information systems: The role of supervisory leadership in the successful implementation of enterprise systems , 2017, Int. J. Inf. Manag..

[10]  Edwin A. Locke,et al.  The Determinants of Goal Commitment , 1988 .

[11]  William J. Haga,et al.  A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process , 1975 .

[12]  Raymond T. Sparrowe,et al.  An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes. , 2000, The Journal of applied psychology.

[13]  James B. Shaw,et al.  An Information-Processing Approach To the Study of Job Design , 1980 .

[14]  Bangaly Kaba,et al.  Modeling information and communication technology use continuance behavior: Are there differences between users on basis of their status? , 2018, Int. J. Inf. Manag..

[15]  RaguseoElisabetta Big data technologies , 2018 .

[16]  Luis Mendes,et al.  Web portals as tools to support information management in higher education institutions: A systematic literature review , 2018, Int. J. Inf. Manag..

[17]  Yongqiang Sun,et al.  Antecedents of employees' extended use of enterprise systems: An integrative view of person, environment, and technology , 2018, Int. J. Inf. Manag..

[18]  John P. Meyer,et al.  Commitment in the workplace: toward a general model , 2001 .

[19]  Selim Zaim,et al.  Knowledge management and ERP: Complementary or contradictory? , 2017, Int. J. Inf. Manag..

[20]  Elena Karahanna,et al.  Time Flies When You're Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage , 2000, MIS Q..

[21]  M. Alvesson Leadership studies : From procedure and abstraction to reflexivity and situation , 1996 .

[22]  Yi-Shun Wang,et al.  Developing and validating a technology upgrade model , 2018, Int. J. Inf. Manag..

[23]  Wynne W. Chin How to Write Up and Report PLS Analyses , 2010 .

[24]  Elisabetta Raguseo,et al.  Big data technologies: An empirical investigation on their adoption, benefits and risks for companies , 2018, Int. J. Inf. Manag..

[25]  Young U. Ryu,et al.  Understanding mandatory IS use behavior: How outcome expectations affect conative IS use , 2018, Int. J. Inf. Manag..

[26]  Tero Rantala,et al.  Value co-creation through digital service capabilities: the role of human factors , 2019, Inf. Technol. People.

[27]  Soud Almahamid,et al.  The influence of ERP system usage on agile capabilities , 2019, Inf. Technol. People.

[28]  R. Bagozzi The self-regulation of attitudes, intentions, and behavior , 1992 .

[29]  Richard Vidgen,et al.  A computational literature review of the technology acceptance model , 2016, Int. J. Inf. Manag..

[30]  AhnHyunchul,et al.  Understanding mandatory IS use behavior , 2018 .

[31]  Margaret Meiling Luo,et al.  Cognitive appraisal of incident handling, affects, and post-adoption behaviors: A test of affective events theory , 2018, Int. J. Inf. Manag..

[32]  Shirley Gregor,et al.  Conceptualising an IT mindset and its relationship to IT knowledge and intention to explore IT in the workplace , 2019, Inf. Technol. People.

[33]  Chester A. Schriesheim,et al.  Delegation and Leader-Member Exchange: Main Effects, Moderators, and Measurement Issues , 1998 .

[34]  Kun Chang Lee,et al.  Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust , 2012, Inf. Manag..

[35]  InduShobha N. Chengalur-Smith,et al.  Examining organizations' continued use of open source technologies: An institutional perspective , 2017, Inf. Technol. People.

[36]  Deborah A. Garwood,et al.  Project management as information management in interdisciplinary research: "Lots of different pieces working together" , 2018, Int. J. Inf. Manag..

[37]  S. Scott,et al.  DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE , 1994 .

[38]  John M. Maslyn,et al.  Multidimensionafity of Leader-Member Exchange: An Empirical Assessment through Scale Development , 1998 .

[39]  Mojca Indihar Štemberger,et al.  Establishing a partnership between top and IT managers , 2019, Inf. Technol. People.

[40]  Chris Hackley,et al.  The integration of video games in family-life dynamics , 2019, Inf. Technol. People.

[41]  Tiago Oliveira,et al.  Citizens' intention to use and recommend e-participation , 2019, Inf. Technol. People.

[42]  Juhi Gahlot Sarkar,et al.  Young adult consumers' involvement in branded smartphone based service apps , 2019, Inf. Technol. People.

[43]  Marko Sarstedt,et al.  PLS-SEM: Indeed a Silver Bullet , 2011 .

[44]  Hong Qin,et al.  How vital is the role of affect on post-adoption behaviors? An examination of social commerce users , 2018, Int. J. Inf. Manag..

[45]  Chung-Yang Chen,et al.  The moderating effects of organisational culture on the relationship between absorptive capacity and software process improvement success , 2017, Inf. Technol. People.

[46]  Nima Jafari Navimipour,et al.  Formal modeling and verification of a service composition approach in the social customer relationship management system , 2019, Inf. Technol. People.

[47]  D. Duchon,et al.  Vertical dyad linkage: A longitudinal assessment of antecedents, measures, and consequences. , 1986 .

[48]  G. Graen,et al.  Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective , 1995 .

[49]  R. Lines The Structure and Function of Attitudes Toward Organizational Change , 2005 .

[50]  Jaesub Lee,et al.  Leader-Member Exchange and Organizational Communication Satisfaction in Multiple Contexts , 2002 .

[51]  G. Graen,et al.  The effects of leader–member exchange and job design on productivity and satisfaction: Testing a dual attachment model. , 1982 .

[52]  Berrin Erdogan,et al.  Support from the top: supervisors' perceived organizational support as a moderator of leader-member exchange to satisfaction and performance relationships. , 2007, The Journal of applied psychology.

[53]  Peter A. Todd,et al.  Understanding Information Technology Usage: A Test of Competing Models , 1995, Inf. Syst. Res..

[54]  R. Rice,et al.  Attitudes toward New Organizational Technology: Network Proximity as a Mechanism for Social Information Processing. , 1991 .

[55]  J. Hollenbeck,et al.  Goal commitment and the goal-setting process: Problems, prospects, and proposals for future research. , 1987 .

[56]  H. Kelman Compliance, identification, and internalization three processes of attitude change , 1958 .

[57]  Yujong Hwang,et al.  Electronic commerce and online consumer behavior research , 2016 .

[58]  S. Harris,et al.  Creating Readiness for Organizational Change , 1993 .

[59]  Richard P. Bagozzi,et al.  The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift , 2007, J. Assoc. Inf. Syst..

[60]  Yujong Hwang,et al.  Investigating the Influence of Cultural Orientation and Innovativeness on ERP Adoption , 2011 .

[61]  Yujong Hwang,et al.  Mobile banking use: A comparative study with Brazilian and U.S. participants , 2019, Int. J. Inf. Manag..

[62]  Kamel Rouibah,et al.  Toward an integrative view for the leader-member exchange of system implementation , 2016, Int. J. Inf. Manag..

[63]  R. Liden,et al.  Perceived Organizational Support And Leader-Member Exchange: A Social Exchange Perspective , 1997 .

[64]  Stephen R. Gulliver,et al.  A conceptual framework highlighting e-learning implementation barriers , 2018, Inf. Technol. People.

[65]  Shih-Yu Wang,et al.  Promoting uncommon use of knowledge in information system departments: The role of human resource management practices , 2018, Inf. Technol. People.

[66]  Kun Chang Lee,et al.  The impact of hyperlink affordance, psychological reactance, and perceived business tie on trust transfer , 2014, Comput. Hum. Behav..

[67]  Robert P. Vecchio,et al.  Influences on the quality of supervisor–subordinate relations: The role of time‐pressure, organizational commitment, and locus of control , 1994 .

[68]  Charlotte R. Gerstner,et al.  Meta-Analytic Review of Leader-Member Exchange Theory: Correlates and Construct Issues , 1997 .

[69]  H. Klein,et al.  A Field Study of the Influence of Situational Constraints Leader-Member Exchange, and Goal Commitment on Performance , 1998 .

[70]  Crispin R. Coombs,et al.  Revisiting the trajectory of IT implementation in organisations: an IT culture perspective , 2017, Inf. Technol. People.

[71]  Kim Sydow Campbell,et al.  Leader-Member Relations as a Function of Rapport Management , 2003 .

[72]  Pamela Tierney,et al.  Work relations as a precursor to a psychological climate for change , 1999 .

[73]  J. Pfeffer,et al.  A social information processing approach to job attitudes and task design. , 1978, Administrative science quarterly.

[74]  A. Gouldner THE NORM OF RECIPROCITY: A PRELIMINARY STATEMENT * , 1960 .

[75]  Youngseek Kim,et al.  Attitudinal, normative, and resource factors affecting psychologists' intentions to adopt an open data badge: An empirical analysis , 2018, Int. J. Inf. Manag..

[76]  Wynne W. Chin,et al.  A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic - Mail Emotion/Adoption Study , 2003, Inf. Syst. Res..

[77]  Dianne Hall,et al.  The impact of relationship between IT staff and users on employee outcomes of IT users , 2018, Inf. Technol. People.

[78]  Moutusy Maity,et al.  Explaining normative behavior in information technology use , 2019, Inf. Technol. People.