Effects of IS Standardization on Business Process Performance: A Case in HR IS Company Standardization

In this study a research model is designed that describes the effects of IS company standards on business performance. This model is based on a pilot case study and on the small amount of literature available on company standards. Subsequently, the descriptive model is used in an in-depth case study at a large financial services corporation. This study is part of a series of case studies that will be used to validate the model. The case study describes the implementation, usage and effects of a HR IS standard. The goal is to provide a HR information infrastructure to support HR processes on a global, Business Unit and local level. The effects of these standards on HR business process performance are identified. To conclude, implications for future research are presented.

[1]  Raluca Bunduchi,et al.  Social Shaping & Standardization: A Case Study from Auto Industry , 2005, HICSS.

[2]  Knut Blind,et al.  The Economics Of Standards: Theory, Evidence, Policy , 2004 .

[3]  C. Cargill.  Information technology standardization: Theory, process, and organizations , 1989 .

[4]  Vallabh Sambamurthy,et al.  Facilitating localized exploitation and enterprise-wide integration in the use of IT infrastructures: the role of PC/LAN infrastructure standards , 2000, DATB.

[5]  Henk J. de Vries,et al.  Standardization: A Business Approach to the Role of National Standardization Organizations , 1999 .

[6]  Roy Rada.  Standardizing management of software engineering projects , 2001, Proceedings of the 34th Annual Hawaii International Conference on System Sciences.

[7]  Henk J. de Vries,et al.  Introduction to Standards and Standardization , 1999 .

[8]  V. Botta-Genoulaz,et al.  An investigation into the use of ERP systems in the service sector , 2006 .

[9]  Pieter M. A. Ribbers,et al.  On the effects of IS company standards on business process performance , 2005, The 4th Conference on Standardization and Innovation in Information Technology, 2005..

[10]  Eric Monteiro,et al.  Developing Information Infrastructure: The Tension Between Standardization and Flexibility , 1996 .

[11]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[12]  R. Yin.  Case Study Research: Design and Methods , 1984 .

[13]  Bryan Pfaffenberger.  Why open content matters , 2001 .

[14]  Michael Rosemann,et al.  Australasian ( ACIS ) 2001 A Balanced Scorecard Approach to Enterprise Systems Performance Measurement , 2001 .

[15]  G. Swann,et al.  THE ECONOMICS OF STANDARDIZATION Final Report for Standards and Technical Regulations Directorate Department of Trade and Industry , 2001 .

[16]  Terry Anthony Byrd,et al.  A framework for measuring the efficiency of organizational investments in information technology using data envelopment analysis , 2000 .