Antecedents and consequences of trust in a service provider: The case of primary care physicians
暂无分享,去创建一个
[1] J. Lynch. Theory and external validity , 1999 .
[2] J. Steenkamp,et al. A Meta-Analysis of Satisfaction in Marketing Channel Relationships , 1999 .
[3] J. E. Swan,et al. Customer Trust in the Salesperson: An Integrative Review and Meta-Analysis of the Empirical Literature , 1999 .
[4] A M Zaslavsky,et al. The relationship between method of physician payment and patient trust. , 1998, JAMA.
[5] C. Gorman. Managed care 1998. Playing the HMO game. , 1998, Time.
[6] J. Steenkamp,et al. Generalizations about trust in marketing channel relationships using meta-analysis , 1998 .
[7] Samuelson Rj. The backlash against HMOS. , 1998 .
[8] N. Peyser. A retail analog for health care marketing. , 1997, Health care strategic management.
[9] Julie T. Johnson,et al. A relationship maintenance model: A comparison between managed health care and traditional fee-for-service , 1997 .
[10] Pradeep Gopalakrishna,et al. Access, resource, and cost impacts on consumer satisfaction with health care: A comparison across alternative health care modes and time , 1997 .
[11] Joseph P. Cannon,et al. An Examination of the Nature of Trust in Buyer–Seller Relationships: , 1997 .
[12] D. Thom,et al. Patient-physician trust: an exploratory study. , 1997, The Journal of family practice.
[13] Thomas O. Jones,et al. Why Satisfied Customers Defect , 1996 .
[14] J. Johns. A concept analysis of trust. , 1996, Journal of advanced nursing.
[15] D. Mechanic,et al. The impact of managed care on patients' trust in medical care and their physicians. , 1996, JAMA.
[16] A. Parasuraman,et al. The Behavioral Consequences of Service Quality , 1996 .
[17] Mary Jo Bitner,et al. Building service relationships: It’s all about promises , 1995 .
[18] L. Berry. Relationship marketing of services—growing interest, emerging perspectives , 1995 .
[19] J. H. Davis,et al. An Integrative Model Of Organizational Trust , 1995 .
[20] S. Hunt,et al. The Commitment-Trust Theory of Relationship Marketing , 1994 .
[21] Adamantios Diamantopoulos,et al. Modelling with LISREL: A guide for the uninitiated , 1994 .
[22] Shankar Ganesan. Determinants of Long-Term Orientation in Buyer-Seller Relationships , 1994 .
[23] Patrick E. Murphy,et al. Ethical and Legal Foundations of Relational Marketing Exchanges , 1993 .
[24] Robert F. Dedrick,et al. Development of the Trust in Physician Scale: A Measure to Assess Interpersonal Trust in Patient-Physician Relationships , 1990, Psychological reports.
[25] James A. Narus,et al. A Model of Distributor Firm and Manufacturer Firm Working Partnerships , 1990 .
[26] A. Woodside,et al. Linking service quality, customer satisfaction, and behavioral intention. , 1989, Journal of health care marketing.
[27] David W. Gerbing,et al. An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment , 1988 .
[28] S. Steiber. How consumers perceive health care quality. , 1988, Hospitals.
[29] F. Dwyer,et al. Developing Buyer-Seller Relationships: , 1987 .
[30] J. G. Holmes,et al. Trust in close relationships. , 1985 .
[31] John A. Czepiel,et al. A MARKETING APPROACH FOR CUSTOMER RETENTION , 1984 .
[32] Subhash Sharma,et al. Sample size effects on chi square and other statistics used in evaluating causal models. , 1982 .
[33] R. Oliver. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .
[34] Gilbert A. Churchill. A Paradigm for Developing Better Measures of Marketing Constructs , 1979 .
[35] W. Stiles,et al. The medical interview satisfaction scale: Development of a scale to measure patient perceptions of physician behavior , 1978, Journal of Behavioral Medicine.
[36] Devendra Sahal,et al. Technological Substitution: Forecasting Techniques and Applications , 1977 .
[37] J. Hair. Multivariate data analysis , 1972 .
[38] B. Gray. Trust and trustworthy care in the managed care era. , 1997, Health affairs.
[39] N. Peyser. Health care marketing may resemble retail as patients gain consumer savvy. , 1997, Marketing health services.
[40] M. Hyman. A Critique and Revision of the Multidimensional Ethics Scale , 1996 .
[41] F. Reichheld. LEARNING FROM CUSTOMER DEFECTIONS , 1996 .
[42] J. S. Long,et al. Testing Structural Equation Models , 1993 .
[43] J. Long. Confirmatory Factor Analysis , 1983 .