Enhancing University Competitiveness through ICT Infrastructure: the Case of Kaunas University of Technology

The crucial factor influencing the main change while shaping the higher education environment over the last decades has been a rapid development of new learning technologies. This paper focuses on presenting the competitive ICT infrastructure that is defined based on the support of student needs in order to complete the higher school. Even though most institutions of higher education can provide a long list of e-services to support student needs, this does not mean that students actively use all of these services. The experience of Kaunas University of Technology is demonstrated using the proposed model of student needs. The usage of KUT e-services is explored by introducing metrics for its analysis.