A critical analysis of tourism information technology research

This work represented here is an attempt to bring together the tourism information technology research literature and provide an initial critical analysis. Sources were restricted to reviewed research work in the domain from which significant themes, trends and issues were derived. Within the identified contextual boundaries, definitions and resource constraints some preliminary analyses and interpretation are offered. The findings illustrate that the last six years have witnessed a sustained high level of research activity with the principal sources being the UK, Germany, Austria and the USA. Significant efforts have been focused on tourism information systems, electronic distribution and commerce and a variety of web-based initiatives. However, research gap areas would appear to include quality assurance, mobile access and the training domain.

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