Cross-country analysis of perception and emphasis of hotel attributes
暂无分享,去创建一个
[1] P. Weaver,et al. A Comparison of Hotel Selection Criteria Between U.S. and Korean Business Travelers , 1998 .
[2] A. Agresti. An introduction to categorical data analysis , 1997 .
[3] Hyung-Sook Lee. Measurement of visitors' satisfaction with public zoos in Korea using importance-performance analysis , 2015 .
[4] John A. Martilla,et al. Importance-Performance Analysis , 1977 .
[5] Marieke de Mooij,et al. Measuring Cross-Cultural Differences of Ethnic Groups within Nations: Convergence or Divergence of Cultural Values? The Case of the United States , 2017 .
[6] An-Tien Hsieh,et al. Does national culture really matter? Hotel service perceptions by Taiwan and American tourists , 2009 .
[7] Eva Martin-Fuentes,et al. Are guests of the same opinion as the hotel star-rate classification system? , 2016 .
[8] Ajay K. Manrai,et al. Hofstede’s Cultural Dimensions and Tourist Behaviors: A Review and Conceptual Framework , 2011, Cuadernos de difusión.
[9] Ivan Ka Wai Lai,et al. Importance–performance analysis in tourism: A framework for researchers , 2015 .
[10] Kevin Lock Teng Low,et al. Are travellers satisfied with Malaysian hotels , 2005 .
[11] C. Kuo. The Importance of Hotel Employee Service Attitude and the Satisfaction of International Tourists , 2007 .
[12] Jason Seawright,et al. Case Selection Techniques in Case Study Research , 2008 .
[13] A. Chua,et al. In search of patterns among travellers' hotel ratings in TripAdvisor , 2016 .
[14] S. Schwartz. Beyond individualism/collectivism: New cultural dimensions of values. , 1994 .
[15] Soo K. Kang,et al. Profiling Asian and Western family independent travelers (FITS): An exploratory study , 2003 .
[16] P. Pearce. The experience of visiting home and familiar places , 2012 .
[17] Nancy Gard McGehee,et al. Importance-performance analysis (IPA) of sustainable tourism initiatives: the resident perspective. , 2017 .
[18] Ye Zhang,et al. Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts , 2016 .
[19] E. Anderson,et al. The Antecedents and Consequences of Customer Satisfaction for Firms , 1993 .
[20] Nelson K. F. Tsang,et al. Tourists’ Perceptions of Relational Quality Service Attributes: A Cross-Cultural Study , 2007 .
[21] Eve D. Rosenzweig,et al. A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction , 2004 .
[22] A. Mattila. The Role of Culture in the Service Evaluation Process , 1999 .
[23] S. Clausen,et al. Applied correspondence analysis , 1998 .
[24] Makoto Nakayama,et al. Is culture of origin associated with more expressions? An analysis of Yelp reviews on Japanese restaurants , 2018, Tourism Management.
[25] D. Bacon. A Comparison of Approaches to Importance-Performance Analysis , 2003 .
[26] C. Fornell,et al. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden , 1994 .
[27] Santiago Forgas-Coll,et al. Urban destination loyalty drivers and cross-national moderator effects: The case of Barcelona , 2012 .
[28] Klaus Weiermair,et al. Tourists’ perceptions towards and satisfaction with service quality in the cross‐cultural service encounter: implications for hospitality and tourism management , 2000 .
[29] R. Oliver,et al. An Empirical Test of the Consequences of Behavior-and Outcome-Based Sales Control Systems , 1994 .
[30] Dogan Gursoy,et al. Evaluation nudge: Effect of evaluation mode of online customer reviews on consumers’ preferences , 2018 .
[31] Baojun Gao,et al. How power distance affects online hotel ratings: the positive moderating roles of hotel chain and reviewers' travel experience. , 2018 .
[32] François Béland,et al. Correspondence analysis is a useful tool to uncover the relationships among categorical variables. , 2010, Journal of clinical epidemiology.
[33] Silvia Sussmann,et al. Does nationality affect tourist behavior , 1995 .
[34] Rob Law,et al. A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently , 2015 .
[35] Diana Gavilan,et al. The influence of online ratings and reviews on hotel booking consideration , 2018, Tourism Management.
[36] B. Sparks,et al. The impact of online reviews on hotel booking intentions and perception of trust. , 2011 .
[37] Yang Yang,et al. Electronic word of mouth and hotel performance: A meta-analysis , 2018, Tourism Management.
[38] Vasiliki Baka,et al. The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector , 2016 .
[39] Stuart J. Barnes,et al. Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation , 2017 .
[40] Sergio Toral,et al. Identification of the Unique Attributes of Tourist Destinations from Online Reviews , 2018 .
[41] Thorsten Teichert,et al. Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews , 2017 .
[42] Luiz Moutinho,et al. Measuring transaction‐specific satisfaction in services: Are the measures transferable across cultures? , 2005 .
[43] Jan Nowak,et al. Income, Culture, and Household Consumption Expenditure Patterns in the European Union: Convergence or Divergence? , 2011 .
[44] Xun Xu,et al. Does traveler satisfaction differ in various travel group compositions?: Evidence from online reviews , 2018 .
[45] T. Haartsen,et al. The challenge of proximity: the (un)attractiveness of near-home tourism destinations , 2017, Proximity and Intraregional Aspects of Tourism.
[46] Edwin N. Torres,et al. Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective , 2014 .
[47] John C. Crotts,et al. Relationships between Hofstede's cultural dimensions and tourist satisfaction: A cross-country cross-sample examination , 2019, Tourism Management.
[48] Gianfranco Walsh,et al. Review and future directions of cross-cultural consumer services research , 2008 .
[49] Nemanja Stanisic,et al. Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry , 2015 .
[50] Guillaume Bodet,et al. Hotel Attributes and Consumer Satisfaction: A Cross-Country and Cross-Hotel Study , 2017 .
[51] Stephen W. Litvin,et al. Cross-Cultural Research: Are Researchers Better Served by Knowing Respondents’ Country of Birth, Residence, or Citizenship? , 2003 .
[52] A. A. M. Ariffin,et al. A preliminary study on customer expectations of hotel hospitality: influences of personal and hotel factors. , 2012 .
[53] Prithwiraj Nath,et al. The effects of online reviews on service expectations: Do cultural value orientations matter? , 2018, Journal of Business Research.
[54] R. Pine,et al. Nationality vs industry cultures: which has a greater effect on managerial behavior? , 1997 .
[55] J. Crotts,et al. Does national culture influence consumers’ evaluation of travel services? A test of Hofstede’s model of cross‐cultural differences , 2000 .
[56] F. Okumus,et al. Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews , 2016 .
[57] Rob Davidson,et al. The effects of traveling for business on customer satisfaction with hotel services , 2018, Tourism Management.
[58] R. Kearns,et al. At home away from home: visitor accommodation and place attachment , 2016 .
[59] R. Rajaguru,et al. The role of trip purpose and hotel star rating on guests' satisfaction and WOM , 2018 .