Quality & performance excellence : management, organization, and strategy

Preface. PART 1: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE. 1. Introduction to Quality and Performance Excellence. 2. Frameworks for Organizational Quality. 3. Performance Excellence, Competitive Advantage, and Strategic Management. PART 2: PERFORMANCE EXCELLENCE AND ORGANIZATION THEORY. 4. Quality in Customer-Supplier Relationships. 5 . Designing Organizations for Performance Excellence. 6 . Designing, Controlling, and Improving Organizational Processes. 7 .Tools and Techniques for Performance Excellence. PART 3: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR. 8. Quality Teamwork. 9 . Engagement, Empowerment, and Motivation. PART 4: LEADERSHIP AND IMPLEMENTATION. 10. Leadership for Performance Excellence. 11. Performance Excellence and Organizational Change.