Knowledge extraction using content analysis

Expert knowledge elicited by manual knowledge acquisition techniques does not constitute an adequate model of expert behavior until it has been further analysed, decomposed and synthesized. This paper argues that there are two distinct tasks that constitute the knowledge acquisition exercise: information acquisition and knowledge extraction. The extraction of knowledge from documented information (interview transcripts, texts etc.) requires a precise specification of the form of expert knowledge. A model of the decision making process is utilized as a theoretical basis for developing knowledge constructs used in expert decision making and the data reduction methodology of content analysis is applied to perform the task of knowledge extraction. Content analysis exhibits the desirable characteristic of independence from both information acquisition and subsequent knowledge representation. The application of the methodology to a resource allocation domain is demonstrated.

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