Building trust in electronic commerce

Electronic commerce lets companies integrate internal and external business processes through information and communication technologies. Companies conduct these business processes over intranets, extranets and the Internet. E-commerce lets businesses reduce costs, attain greater market reach, and develop closer partner relationships. However, using the Internet as the underlying backbone network has led to new risks and concerns. Often, industry analysts cite trust and security as the main hurdles in growing e-commerce. The paper considers how companies seeking success in electronic commerce need to set their sights on providing security and building trust.