Humans and Their Relation to Ill-Defined Systems

Using a taxonomy of systems proposed by Ashby this paper examines the various species of ill-defined systems which may occur in man-machine interaction. A distinction is made between objectively ill-defined systems and effectively ill-defined systems. Various properties of humans as information processors are examined, and it is claimed that humans turn almost all systems, whether initially well-defined or objectively ill-defined into effectively ill-defined systems. It is suggested that while conscious decision making is particularly ill-suited to controlling ill-defined systems, sheer practice frequently enables humans to control them through skills which are not understood even by their owner.

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