The economics of social computing: Some preliminary findings on healthcare organizations

Abstract Large-scale organizations have used social computing platforms for various purposes. This research focuses on how hospitals utilize these platforms to attract potential customers (which represents the “extensivity” of a social computing platform) and generate interests in specific topics (which represents the “intensivity” of a platform). Specifically, we examine the effects of size of a hospital (or “size”) and the time that the social computing platform has been in existence (or “time”) on extensivity and intensivity. Our findings show that time is a significant variable on both dimensions; whereas size affects intensivity under certain conditions. We discuss the implications of these findings, and set the stage for future research.

[1]  C. Shapiro,et al.  Network Externalities, Competition, and Compatibility , 1985 .

[2]  Anne F. Kittler,et al.  A cost-benefit analysis of electronic medical records in primary care. , 2003, The American journal of medicine.

[3]  Curtis M. Grimm,et al.  The Effect of New Product Radicality and Scope on the Extent and Speed of Innovation Diffusion , 2003 .

[4]  M. Rabin.  Psychology and Economics , 1997 .

[5]  D. Teece.  Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance , 2007 .

[6]  Fernando Luís Dotti,et al.  Modeling the webgraph evolution , 2011, J. Comput. Sci..

[7]  John M. Charnes,et al.  How top management steers fast cycle teams to success , 2002 .

[8]  Andrew McAfee,et al.  Enterprise 2.0: the dawn of emergent collaboration , 2006, IEEE Engineering Management Review.

[9]  A. Stinchcombe.  Social Structure and Organizations , 2000, Political Organizations.

[10]  Carol M. Sánchez,et al.  Organizational downsizing: Constraining, cloning, learning , 1995 .

[11]  R. Rosenman,et al.  Data Envelopment Analysis to determine efficiencies of health maintenance organizations , 2000, Health care management science.

[12]  T. Cowing,et al.  Hospital cost analysis: a survey and evaluation of recent studies. , 1983, Advances in health economics and health services research.

[13]  Karlene H. Roberts,et al.  The Incident Command System : High Reliability Organizing for Complex and Volatile Task , 2007 .

[14]  J. Barney.  The Resource-Based Theory of the Firm , 1996 .

[15]  R. Cohen,et al.  Health Information Technology Use Among Men and Women Aged 18-64: Early Release of Estimates From the National Health Interview Survey, January-June 2009 , 2010 .

[16]  Chih-Chien Wang,et al.  Extending the technology acceptance model to mobile telecommunication innovation: The existence of network externalities , 2008 .

[17]  Ricky Leung.  Network Position, Research Funding and Interdisciplinary Collaboration among Nanotechnology Scientists: An Application of Social Network Analysis , 2007 .

[18]  C. Hawn.  Take two aspirin and tweet me in the morning: how Twitter, Facebook, and other social media are reshaping health care. , 2009, Health affairs.

[19]  Peter M. A. Sloot.  The cross-disciplinary road to true computational science , 2010, J. Comput. Sci..

[20]  Julia Adeney Thomas.  Getting the picture , 2007 .

[21]  Rajiv Kohli,et al.  Managing customer relationships through E-business decision support applications: a case of hospital-physician collaboration , 2001, Decis. Support Syst..

[22]  John H. Miller,et al.  Complex adaptive systems - an introduction to computational models of social life , 2009, Princeton studies in complexity.

[23]  Elmer V. Bernstam,et al.  Comparing communication technology on Chinese, English, and Spanish diabetes web sites , 2002, AMIA.

[24]  Roberto M. Fernandez,et al.  Social Capital at Work: Networks and Employment at a Phone Center , 2000, American Journal of Sociology.

[25]  Andrew H. Van de Ven,et al.  Changing Organizational Designs and Performance Frontiers , 2012, Organ. Sci..

[26]  Scott Wr,et al.  Managing professional work: three models of control for health organizations. , 1982 .

[27]  P. Nelson.  Information and Consumer Behavior , 1970, Journal of Political Economy.

[28]  A. Jha,et al.  Patients' perception of hospital care in the United States. , 2008, The New England journal of medicine.

[29]  S. Ghoshal,et al.  Differentiated fit and shared values: Alternatives for managing headquarters‐subsidiary relations , 1994 .

[30]  Rajiv D. Banker,et al.  Efficiency Analysis for Exogenously Fixed Inputs and Outputs , 1986, Oper. Res..

[31]  Steven B. Andrews,et al.  Structural Holes: The Social Structure of Competition , 1995, The SAGE Encyclopedia of Research Design.

[32]  K. Dooley,et al.  Health Care Organizations as Complex Adaptive Systems , 2003 .

[33]  Eric C. Pan,et al.  The value of health care information exchange and interoperability. , 2005, Health affairs.

[34]  César Camisón-Zornoza,et al.  A Meta-analysis of Innovation and Organizational Size , 2004 .

[35]  Yves Punie,et al.  The Impact of Social Computing on the EU Information Society and Economy , 2009 .

[36]  Yasar A Ozcan,et al.  A national study of efficiency for dialysis centers: an examination of market competition and facility characteristics for production of multiple dialysis outputs. , 2002, Health services research.

[37]  I. Kohane,et al.  Public standards and patients' control: how to keep electronic medical records accessible but private. , 2001, BMJ : British Medical Journal.

[38]  S. Sundar,et al.  Multimedia Effects on Processing and Perception of Online News: A Study of Picture, Audio, and Video Downloads , 2000 .

[39]  D. Wantland,et al.  The Effectiveness of Web-Based vs. Non-Web-Based Interventions: A Meta-Analysis of Behavioral Change Outcomes , 2004, Journal of medical Internet research.

[40]  Thomas L. Keon,et al.  SPECIALIZATION AS A MULTIDIMENSIONAL CONSTRUCT , 1989 .

[41]  J. Kimberly.  Organizational size and the structuralist perspective: a review, critique, and proposal , 1976 .

[42]  K. Eisenhardt,et al.  Speeding Products to Market: Waiting Time to First Product Introduction in New Firms. , 1990 .

[43]  B. Greenwald,et al.  Externalities in Economies with Imperfect Information and Incomplete Markets , 1986 .

[44]  D. Horsky.  A Diffusion Model Incorporating Product Benefits, Price, Income and Information , 1990 .

[45]  L B Russell,et al.  The diffusion of hospital technologies: some econometric evidence. , 1977, The Journal of human resources.

[46]  Johan Bollen,et al.  Twitter mood predicts the stock market , 2010, J. Comput. Sci..

[47]  E. Keeler,et al.  Costs and benefits of health information technology. , 2006, Evidence report/technology assessment.

[48]  Diego Prior,et al.  Efficiency and total quality management in health care organizations: A dynamic frontier approach , 2006, Ann. Oper. Res..

[49]  Annie Lang,et al.  The limited capacity model of mediated message processing , 2000 .

[50]  S. Ghoshal,et al.  Social Capital, Intellectual Capital, and the Organizational Advantage , 1998 .

[51]  M. Rabin,et al.  Understanding Social Preference with Simple Tests , 2001 .

[52]  W. Johnston,et al.  An Evaluation of Divergent Perspectives on Customer Relationship Management: Towards a Common Understanding of an Emerging Phenomenon , 2004 .

[53]  Darren Bush,et al.  The marketing consequences of competitor lawsuits , 2006 .

[54]  A. Charnes,et al.  Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis , 1984 .