Displaying the Amount of Missed Information in Recall-Oriented Tasks

In recall-oriented tasks, where collecting extensive information from different aspects of a topic is required, searchers often have difficulty formulating queries to explore diverse aspects and deciding when to stop searching. With the goal of helping searchers discover unexplored aspects and find the appropriate timing for search stopping in recall-oriented tasks, this paper proposes a query suggestion interface displaying the amount of missed information (i.e., information that a user potentially misses collecting from search results) for individual queries. We define the amount of missed information for a query as the additional gain that can be obtained from unclicked search results of the query, where gain is formalized as a set-wise metric based on aspect importance, aspect novelty, and per-aspect document relevance and is estimated by using a state-of-the-art algorithm for subtopic mining and search result diversification. Results of a user study involving 24 participants showed that the proposed interface had the following advantages when the gain estimation algorithm worked reasonably: (1) users of our interface stopped examining search results after collecting a greater amount of relevant information; (2) they issued queries whose search results contained more missed information; (3) they obtained higher gain, particularly at the late stage of their sessions; and (4) they obtained higher gain per unit time. These results suggest that the simple query visualization helps make the search process of recall-oriented tasks more efficient, unless inaccurate estimates of missed information are displayed to searchers.