MANPOWER ALLOCATION AND SHIFT SCHEDULING USING HUMAN PERFORMANCE SIMULATION

Abstract In the study of modern express delivery services, much literature has discussed the real-time control issue of the hardware systems, the very issue on modeling and optimizing human resources has seldom been addressed. The aim of the study is to optimize the manpower allocation and shift schedules such that the overall throughput is maximized while the cost incurred is minimized. The proposed algorithm includes a human performance model with conventional considerations. Simulation experiments were conducted and satisfactory results have been obtained. The proposed algorithm provides quality solution to manpower allocation and shift schedules in terms of labor cost and utilization.

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