1.1.4 Joint Cognitive Systems: Considering the User and Technology as One System
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With the addition of advanced technologies and automation within systems, the tasks that operators are asked to complete have grown more complex. This has led to greater opportunities for malfunctions, critical incidents, and catastrophes. A major contributor to these problems is the human operator and the technology not being explicitly designed as a single Joint Cognitive System (JCS). The operator is typically only blithely considered during system design and is typically expected to adapt to inputs from the other subsystems. Thinking of the operator and the automation/technology from a holistic perspective, as a single JCS, instead of separate subsystems, allows for more effective, agile, and robust decision-making. The operator must have a complete understanding of the automated processes and the work domain, leading to more informed decision-making. Thinking of the entities as co-agents, rather than two isolated components that must interface, allows for more effective problem solving and decision-making.
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