RFID and buyer‐seller relationships in the retail supply chain

Purpose – The aim of this paper is to understand why a collaborative innovation, such as radio‐frequency identification (RFID) technology, engenders seemingly opposite buyer‐seller relationship reactions among members of a supply chain.Design/methodology/approach – The researchers carried out a three year exploratory multiple case study using the grounded theory approach through participant‐observation and collaborative action research. The research project culminated in a fully functional RFID proof of concept solution which involved multiple layers of a retail supply chain. The researchers chose the retail industry for the study because it provided the ideal conditions to answer the research question.Findings – The results highlight the role of supplier‐buyer relationships as both crucial antecedents that shape RFID infrastructure and the consequence of RFID implementation. Specifically, the impact on and of eight key dimensions was considered, namely communication and information sharing, cooperation, ...

[1]  C. Medlin,et al.  Case Study Research , 2012 .

[2]  Roman Espejo,et al.  RFID Technology , 2009 .

[3]  A. Rizzi,et al.  Economical assessment of the impact of RFID technology and EPC system on the fast-moving consumer goods supply chain , 2008 .

[4]  George Lekakos,et al.  Exploiting RFID digital information in enterprise collaboration , 2007, Ind. Manag. Data Syst..

[5]  Robert S. Moore,et al.  Supply chain relationships and information capabilities , 2007 .

[6]  M. Attaran.  RFID: an enabler of supply chain operations , 2007 .

[7]  K. Pramatari.  Collaborative supply chain practices and evolving technological approaches , 2007 .

[8]  P. K. Bagchi,et al.  Understanding the causes of the bullwhip effect in a supply chain , 2007 .

[9]  Henrik Pålsson,et al.  Participant observation in logistics research: Experiences from an RFID implementation study , 2007 .

[10]  Stephen Burgess,et al.  Information quality attributes associated with RFID‐derived benefits in the retail supply chain , 2007 .

[11]  Ygal Bendavid,et al.  The influence of the buyer-seller relationship on e-commerce pressures: the case of the primary metal industry , 2006, ICEC '06.

[12]  Ygal Bendavid,et al.  Proof of concept of an RFID-enabled supply chain in a B2B e-commerce environment , 2006, ICEC '06.

[13]  L. F. Lages,et al.  The Relationship between Buyer and a B2b E-Marketplace: Cooperation Determinants in an Electronic Market Context , 2006 .

[14]  Richard Vidgen,et al.  Automotive e-hubs: Exploring motivations and barriers to collaboration and interaction , 2006, J. Strateg. Inf. Syst..

[15]  Fredrik Nordin.  Identifying intraorganisational and interorganisational alliance conflicts—A longitudinal study of an alliance pilot project in the high technology industry , 2006 .

[16]  Ygal Bendavid,et al.  RFID as an Enabler of B-to-B e-Commerce and Its Impact on Business Processes: A Pilot Study of a Supply Chain in the Retail Industry , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[17]  Robert W. Palmatier,et al.  Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis , 2006 .

[18]  Bongsug Chae,et al.  Information technology and supply chain collaboration: moderating effects of existing relationships between partners , 2005, IEEE Trans. Engineering Management.

[19]  Pauline Ratnasingam,et al.  Trust in inter-organizational exchanges: a case study in business to business electronic commerce , 2005, Decis. Support Syst..

[20]  R. Alt,et al.  Successful use of e‐procurement in supply chains , 2005 .

[21]  Alan D. Smith,et al.  Exploring radio frequency identification technology and its impact on business systems , 2005, Inf. Manag. Comput. Security.

[22]  Andrew White,et al.  The impact of e-marketplaces on dyadic buyer-supplier relationships: evidence from the healthcare sector , 2004, J. Enterp. Inf. Manag..

[23]  J. Schmitz,et al.  A strategic review of “supply networks” , 2004 .

[24]  Jesús Gutiérrez Cillán,et al.  The interaction of dependence and trust in long‐term industrial relationships , 2004 .

[25]  Vipul Gupta,et al.  E-marketplaces and the future of supply chain management: opportunities and challenges , 2004, Bus. Process. Manag. J..

[26]  M. Naim,et al.  Assessing the impact of e-business on supply chain dynamics , 2004 .

[27]  Dawn R. Deeter-Schmelz,et al.  Buyer‐seller relationships and information sources in an e‐commerce world , 2004 .

[28]  H. Gemünden,et al.  The impact of information technology deployment on trust, commitment and value creation in business relationships , 2004 .

[29]  I. Chen,et al.  Towards a theory of supply chain management: the constructs and measurements , 2004 .

[30]  Jason B. MacDonald,et al.  The effects of technology-mediated communication on industrial buyer behavior , 2004 .

[31]  Sanjay E. Sarma,et al.  Measuring the Impact of Information Technology on Value and Productivity Using a Process-Based Approach: The Case for RFID Technologies , 2003 .

[32]  Terry Anthony Byrd,et al.  Examining possible antecedents of IT impact on the supply chain and its effect on firm performance , 2003, Inf. Manag..

[33]  C. Perry,et al.  Convergent interviewing to build a theory in under‐researched areas: principles and an example investigation of Internet usage in inter‐firm relationships , 2003 .

[34]  David T. Wilson,et al.  Dyadic adaptation in business‐to‐business markets , 2003 .

[35]  T. Skjøtt-Larsen,et al.  Electronic marketplaces and supply chain relationships , 2003 .

[36]  Peter Naudé,et al.  Interactions, relationships and networks in a changing world , 2003 .

[37]  A. S. Carr,et al.  The relationship between information technology use and buyer-supplier relationships: an exploratory analysis of the buying firm's perspective , 2002, IEEE Trans. Engineering Management.

[38]  M. Kärkkäinen,et al.  Wireless product identification: enabler for handling efficiency, customisation and information sharing , 2002 .

[39]  Thomas Gulledge,et al.  B2B eMarketplaces and small- and medium-sized enterprises , 2002, Comput. Ind..

[40]  Evi Hartmann,et al.  The Fit between Purchase Situations and B2B E-Marketplaces and its Impact on Relationship Success , 2002 .

[41]  Amrik S. Sohal,et al.  Implementation and usage of electronic commerce in managing the supply chain: A comparative study of ten Australian companies , 2002 .

[42]  C. Sophie Lee,et al.  Modeling the business value of information technology , 2001, Inf. Manag..

[43]  Brett A. Boyle,et al.  The Internet in industrial channels: its use in (and effects on) exchange relationships , 2001 .

[44]  Robert A.W. Kok,et al.  Theory-Testing Using Case Studies: A Comment on Johnston, Leach, and Liu , 2001 .

[45]  Larry J. LeBlanc,et al.  Adoption of electronic data interchange: the role of buyer-supplier relationships , 2001, IEEE Trans. Engineering Management.

[46]  Izak Benbasat,et al.  Research Report: Empirical Test of an EDI Adoption Model , 2001, Inf. Syst. Res..

[47]  Maro Vlachopoulou,et al.  Bar-code technology for inventory and marketing management systems: A model for its development and implementation , 2001 .

[48]  Robert J. Kauffman,et al.  Business models for Internet-based e-procurement systems and B2B electronic markets: an exploratory assessment , 2001, Proceedings of the 34th Annual Hawaii International Conference on System Sciences.

[49]  S. Croom.  The Impact of Web-Based Procurement on the Management of Operating Resources Supply , 2000 .

[50]  Lydia B. Blalock,et al.  Extranets: impacts on business practices and relationships , 2000 .

[51]  Ravinder Nath,et al.  An empirical study of EDI trading partner selection criteria in customer-supplier relationships , 2000, Inf. Manag..

[52]  Michael Lynch.  An Offer You Can't Refuse , 2000 .

[53]  R. Nath,et al.  An empirical investigation of the level of electronic data interchange (EDI) implementation and its ability to predict EDI system success measures and EDI implementation factors , 1998 .

[54]  D. Lambert,et al.  Supply Chain Management: Implementation Issues and Research Opportunities , 1998 .

[55]  Larry C. Giunipero,et al.  Retail buyers’ perceptions of quick response systems , 1998 .

[56]  Robert E. Spekman,et al.  An empirical investigation into supply chain management: a perspective on partnerships , 1998 .

[57]  David T. Wilson,et al.  Interorganizational information system technology and buyer‐seller relationships , 1998 .

[58]  B. Ramaseshan,et al.  Attitudes towards use of electronic data interchange in industrial buying: some Australian evidence , 1997 .

[59]  Rodney L. Stump,et al.  Employing information technology in purchasing: Buyer-supplier relationships and size of the supplier base , 1997 .

[60]  Izak Benbasat,et al.  Electronic Data Interchange and Small Organizations: Adoption and Impact of Technology , 1995, MIS Q..

[61]  David T. Wilson.  An integrated model of buyer-seller relationships , 1995 .

[62]  Juliet Webster,et al.  Networks of collaboration or conflict? Electronic data interchange and power in the supply chain , 1995, J. Strateg. Inf. Syst..

[63]  Ven Sriram,et al.  Electronic Data Interchange: Does Its Adoption Change Purchasing Policies and Procedures? , 1994 .

[64]  S. Smithson,et al.  EDI in Germany and the UK: strategic and operational use , 1994 .

[65]  Matthew B. Miles,et al.  Qualitative Data Analysis: An Expanded Sourcebook , 1994 .

[66]  R. O'Callaghan,et al.  Adoption Correlates and Share Effects of Electronic Data Interchange Systems in Marketing Channels , 1992 .

[67]  Barton A. Weitz,et al.  Determinants of Continuity in Conventional Industrial Channel Dyads , 1989 .

[68]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[69]  Michael R. Vitale,et al.  Creating Competitive Advantage with Interorganizational Information Systems , 1988, MIS Q..

[70]  R. Yin.  Case Study Research: Design and Methods , 1984 .

[71]  A. Strauss,et al.  Excerpts from : The Discovery of Grounded Theory : Strategies for Qualitative Research , 2008 .

[72]  H. Boeck,et al.  IMPACTS OF RFID ON WAREHOUSE MANAGEMENT IN THE RETAIL INDUSTRY , 2007 .

[73]  Susi Geiger,et al.  Exploring night-time grocery shopping behaviour , 2007 .

[74]  H. Gemünden,et al.  The Impact of IT-based Cooperation on Industrial Relationship Management , 2003 .

[75]  Ellen Christiaanse,et al.  Adoption and impact of collaboration electronic marketplaces , 2003, Inf. Syst. E Bus. Manag..

[76]  Alan Underwood,et al.  Rigour And Relevance In Studies Of IS Innovation : A Grounded Theory Methodology Approach , 2002, ECIS.

[77]  Hans P. Lehmann,et al.  Towards a Grounded Theory of Information Systems for the International Firm: Critical Variables and Causal Networks , 2000, ECIS.

[78]  Janice H. Hammond,et al.  Retailing and Supply Chains in the Information Age , 2000 .

[79]  Thomas D. Wilson,et al.  Scanning The Business Environment For Information: A Grounded Theory Approach , 1997, Inf. Res..

[80]  R. Vlosky,et al.  Interorganizational Information System Technology Adoption Effects On Buyer-Seller Relationships In The Retailer-Supplier Channel: An Exploratory Analysis , 1994 .

[81]  Benjamin Gomes-Casseres.  Group versus group: How alliance networks compete , 1994 .

[82]  Atlanta Sloane-Seale,et al.  Research Design: Qualitative, Quantitative, and Mixed Methods Approaches , 1966 .