Workplace Incivility and Job Satisfaction: Mediating Role of Emotion Management

Workplaceincivilityiscommoninorganizationsacrosstheworldandcanhavenegativeeffectson individualsandorganizations.Thepurposeofthereportedstudyistoexaminetheeffectsofsupervisor andcoworkerincivilityonjobsatisfactionandexaminesemotionmanagementasamediatorofthese relationships.Datafrom268workingadultswerecollectedbysurveybatteryandanalyzedviaa numberofmultivariatetechniques.Themodelwassupportedinthatbothsupervisorandcoworker incivilityhadstrongdirectnegativeeffectsonemotionmanagementandjobsatisfaction,andemotion management partially mediated the incivility-job satisfaction relationship. With supervisor and coworkerincivility,theparticipantsreportedlowerlevelsofjobsatisfaction.However,theparticipants’ emotionmanagementmitigated thenegativeeffectof incivilityon jobsatisfactionpartially.The findingssuggestthatorganizationsneedtobeawareoftheunfavorableconsequencesofincivility. Organizationsneedtodiscoverwaystoreduceincivilityandimplementeffortstohelpemployees develop positive emotional management strategies. These actions may help reduce the negative influencesofincivilityonimportantorganizationaloutcomeslikejobsatisfaction. KEyWoRdS Emotion Management, Incivility, Job Satisfaction

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