Delusions of Homogeneity? Reinterpreting the Effects of Group Diversity

Purpose – To motivate diversity researchers to reconsider prior findings that use homogeneity as the standard to which diverse teams are compared. To recognize that homogeneity may be just as (if not more) influential than diversity in shaping group processes. Design/approach – We selectively review the diversity literature and develop a conceptual reinterpretation of prior research. We challenge the general orientation in the literature to treat homogeneity as a baseline to which the effects of diversity are compared. We develop propositions that use diversity as the baseline for homogeneity and provide directions for future research. Findings – We redigest evidence relating to five core areas in which researchers have identified differences between diverse and homogeneous groups, indicating that homogeneity may lead to (1) an avoidance of disagreement, (2) less use of unique information, (3) overconfidence about performance, (4) more social focus, and (5) less sensitivity to relationship conflict than might be warranted. Based on this reinterpretation of prior literature, we propose that homogeneous teams are prone to delusions, assuming they share similar values, opinions, knowledge, and preferences that make their world seem more homogeneous and comfortable than it may actually be. Originality/value – We attempt to spur greater understanding of how diversity and homogeneity affect group functioning. We stress the independent effects of homogeneity in shaping group outcomes, an underexplored perspective in the diversity literature.

[1]  L. R. Hoffman Homogeneity of member personality and its effect on group problem-solving. , 1959, Journal of abnormal psychology.

[2]  Samuel R. Sommers,et al.  On racial diversity and group decision making: identifying multiple effects of racial composition on jury deliberations. , 2006, Journal of personality and social psychology.

[3]  R. Cattell Concepts and methods in the measurement of group syntality. , 1948, Psychological review.

[4]  D. Harrison,et al.  What's the difference? Diversity constructs as separation, variety, or disparity in organizations. , 2007 .

[5]  C. D. De Dreu,et al.  Bridging faultlines by valuing diversity: diversity beliefs, information elaboration, and performance in diverse work groups. , 2006, The Journal of applied psychology.

[6]  Katherine W. Phillips,et al.  Social Category Diversity Promotes Premeeting Elaboration: The Role of Relationship Focus , 2012, Organ. Sci..

[7]  P. McLeod,et al.  Effects of Ethnic Group Cultural Differences on Cooperative and Competitive Behavior On a Group Task , 1991 .

[8]  Eric J. Neuman,et al.  Folk Wisdom About the Effects of Relationship Conflict , 2006 .

[9]  Karen A. Jehn,et al.  Do Workgroup Faultlines Help or Hurt? A Moderated Model of Faultlines, Team Identification, and Group Performance , 2009, Organ. Sci..

[10]  S. Webber,et al.  Impact of highly and less job-related diversity on work group cohesion and performance: a meta-analysis , 2001 .

[11]  Cognitive aspects of prejudice. , 1969 .

[12]  V. L. Allen,et al.  Group Membership and Preference for Information about Others , 1978 .

[13]  J. K. Murnighan,et al.  Demographic Diversity and Faultlines: The Compositional DYnamics of Organizational Groups , 1998 .

[14]  W. P. Barnett,et al.  Work group demography, social integration, and turnover. , 1989 .

[15]  Janet A. Sniezek,et al.  Groups under uncertainty: An examination of confidence in group decision making☆ , 1992 .

[16]  Barbara F. Reskin,et al.  THE DETERMINANTS AND CONSEQUENCES OF WORKPLACE SEX AND RACE COMPOSITION , 1999 .

[17]  W. Wood,et al.  Cognitive dissonance in groups: the consequences of disagreement. , 2005, Journal of personality and social psychology.

[18]  I. Janis Groupthink: Psychological Studies of Policy Decisions and Fiascoes , 1982 .

[19]  C. D. De Dreu,et al.  Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis. , 2003, The Journal of applied psychology.

[20]  M. McPherson,et al.  Birds of a Feather: Homophily in Social Networks , 2001 .

[21]  John C. Turner,et al.  Social comparison and social identity: Some prospects for intergroup behaviour , 1975 .

[22]  K. Eisenhardt,et al.  Exploring the Black Box: An Analysis of Work Group Diversity, Conflict and Performance , 1999 .

[23]  Holly Arrow,et al.  Traits, expectations, culture, and clout: The dynamics of diversity in work groups. , 1995 .

[24]  Kenji Hakuta,et al.  Effects of Racial Diversity on Complex Thinking in College Students , 2004, Psychological science.

[25]  I. Janis Victims Of Groupthink , 1972 .

[26]  M. Neale,et al.  What Differences Make a Difference? , 2005, Psychological science in the public interest : a journal of the American Psychological Society.

[27]  Walter G. Stephan,et al.  Intergroup Contact: Introduction , 1985 .

[28]  L. Festinger A Theory of Social Comparison Processes , 1954 .

[29]  A. Tversky,et al.  Judgment under Uncertainty: Heuristics and Biases , 1974, Science.

[30]  K. W. Phillips,et al.  The Effects of Categorically Based Expectations on Minority Influence: The Importance of Congruence , 2003, Personality & social psychology bulletin.

[31]  S. Jackson,et al.  Top management and innovations in banking: Does the composition of the top team make a difference? , 1989 .

[32]  B. Mullen,et al.  The relation between group cohesiveness and performance: An integration. , 1994 .

[33]  K. Jehn A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict , 1995 .

[34]  W. Goodenough,et al.  Human Group , 1951, Encyclopedia of Social Network Analysis and Mining. 2nd Ed..

[35]  Todd R. Zenger,et al.  Organizational Demography: The Differential Effects of Age and Tenure Distributions on Technical Communication , 1989 .

[36]  D. van Knippenberg,et al.  Work group diversity. , 2007, Annual review of psychology.

[37]  L. H. Pelled Demographic Diversity, Conflict, and Work Group Outcomes: An Intervening Process Theory , 1996 .

[38]  R. Fox,et al.  The Change Equation: Capitalizing on Diversity for Effective Organizational Change , 1997 .

[39]  D. Byrne The Attraction Paradigm , 1971 .

[40]  Norman Miller,et al.  Assumed Similarity and Opinion Certainty , 1985 .

[41]  T. Newcomb The acquaintance process , 1961 .

[42]  S. Jackson,et al.  Work team diversity. , 2011 .

[43]  V. L. Allen,et al.  Categorization, belief similarity, and intergroup discrimination , 1975 .

[44]  S. Jackson,et al.  Recent Research on Team and Organizational Diversity: SWOT Analysis and Implications , 2003 .

[45]  G. Northcraft,et al.  You have printed the following article : Why Differences Make a Difference : A Field Study of Diversity , Conflict , and Performance in Workgroups , 2007 .

[46]  S. Lichtenstein,et al.  Do those who know more also know more about how much they know?*1 , 1977 .

[47]  M. Brewer Depersonalized trust and ingroup cooperation. , 2008 .

[48]  Katherine W. Phillips,et al.  Surface-Level Diversity and Decision-Making in Groups: When Does Deep-Level Similarity Help? , 2006 .

[49]  Samuel R. Sommers,et al.  Cognitive effects of racial diversity: White individuals' information processing in heterogeneous groups. , 2008 .

[50]  P. Tannenbaum,et al.  Theories of cognitive consistency: a sourcebook. , 1968 .

[51]  H. Tajfel Social Psychology of Intergroup Relations , 1982 .

[52]  M. Brewer,et al.  Effects of group identity on resource use in a simulated commons dilemma. , 1984, Journal of personality and social psychology.

[53]  Jeffrey Pfeffer,et al.  The effects of departmental demography on turnover: The case of a university. , 1983 .

[54]  N. DiTomaso,et al.  Myths about Diversity: What Managers Need to Know about Changes in the U.S. Labor Force , 1996 .

[55]  P. McLeod,et al.  Ethnic Diversity and Creativity in Small Groups , 1996 .

[56]  Eric J. Neuman,et al.  Folk Wisdom About the Effects of Relationship Conflict: Folk Wisdom About Relationship Conflict , 2008 .

[57]  F. Heider The psychology of interpersonal relations , 1958 .

[58]  M. Hogg,et al.  Knowing what to think by knowing who you are: self-categorization and the nature of norm formation, conformity and group polarization. , 1990, The British journal of social psychology.

[59]  David A. Wilder,et al.  Group Categorization and Attribution of Belief Similarity , 1979 .

[60]  B. Duncan,et al.  Differential social perception and attribution of intergroup violence: testing the lower limits of sterotyping of blacks. , 1976, Journal of personality and social psychology.

[61]  M. Hogg,et al.  Rediscovering the social group: A self-categorization theory. , 1989 .

[62]  Jonathan S. Leonard,et al.  The effects of diversity on business performance: Report of the diversity research network , 2003 .

[63]  I. Steiner Group process and productivity , 1972 .

[64]  K. W. Phillips,et al.  When surface and deep-level diversity collide: The effects on dissenting group members , 2006 .

[65]  Frances J. Milliken,et al.  Searching for Common Threads: Understanding the Multiple Effects of Diversity in Organizational Groups , 1996 .

[66]  L. R. Hoffman,et al.  Quality and acceptance of problem solutions by members of homogeneous and heterogeneous groups. , 1961, Journal of abnormal and social psychology.

[67]  S. Worchel,et al.  Psychology of intergroup relations , 1986 .

[68]  Deborah G. . Ancona,et al.  Demography and Design: Predictors of New Product Team Performance , 1992 .

[69]  Katie A. Liljenquist,et al.  Is the Pain Worth the Gain? The Advantages and Liabilities of Agreeing With Socially Distinct Newcomers , 2009, Personality & social psychology bulletin.