Six Sigma helps a company create a culture of accountability

How do you make employees feel more accountable for results? With many opinions but no hard facts about how to achieve this, one company turned to Six Sigma to find the answer. Six Sigma methodology, no longer confined to production departments, helped this company discover that a culture of accountability, first and foremost, is a function of strategically aligned employee expectations and an effective system of rewards and consequences. © 2004 Wiley Periodicals, Inc.