A Review of Public Posting of Performance Feedback in Work Settings

Public posting of employee performance data has been utilized in many work settings to affect a variety of work-related behaviors. Business applications of performance posting, including studies using goal setting and intangible incentives in combination with the performance posting interventions are reviewed. The review indicates that performance posting is an effective feedback intervention for improving employee performance. It was also found that many possible confounds such as training, instructions, self-recording, threats of dismtssal, and increases in social/coworker interaction may contribute to the overall positive effects of public posting on employee performance.

[1]  Richard E. Kopelman Improving productivity through objective feedback: A review of the evidence , 1982 .

[2]  C. Maher Performance Feedback to Improve the Planning and Evaluation of Instructional Programs , 1982 .

[3]  A. Gross,et al.  Increasing and Maintaining Rates of Teacher Praise , 1983, Behavior modification.

[4]  Dale B Silva,et al.  The Effects of Attendance-Contingent Feedback and Praise on Attendance and Work Efficiency , 1981 .

[5]  Todd R. Risley,et al.  CONTROLLING EMPLOYEE THEFT THROUGH TIME AND PRODUCT IDENTIFICATION , 1980 .

[6]  Fabricio E. Balcazar,et al.  A Critical, Objective Review of Performance Feedback , 1985 .

[7]  Charles R. Crowell,et al.  Task Clarification and Individual Performance Posting for Improving Cleaning in a Student-Managed University Bar , 1988 .

[8]  F. Andrasik,et al.  Behavior Modification of Work and Work-Related Problems , 1981 .

[9]  J. E. Ford,et al.  A Classification System for Feedback Procedures , 1980 .

[10]  S A Wonderlich,et al.  The integrity of independent variables in behavior analysis. , 1982, Journal of applied behavior analysis.

[11]  S. Hayes,et al.  Self-reinforcement effects: An artifact of social standard setting? , 1985, Journal of applied behavior analysis.

[12]  C. Crowell,et al.  Systematic Behavior Management , 1983 .

[13]  B. L. Hopkins,et al.  An Analysis of the Effects of Feedback and Reinforcement on Machine-Paced Production , 1981 .

[14]  J. Bailey,et al.  Public Posting with a Habilitation Team , 1980 .

[15]  M. Mccuddy,et al.  Goal Setting and Feedback in the Management of a Professional Department , 1984 .

[16]  Roger D Bourdon Measuring and Tracking Management Performance for Accountability , 1983 .

[17]  B. Sulzer-Azaroff,et al.  A behavioral analysis of goal setting. , 1984 .

[18]  P. Duncan,et al.  Feedback: Use and Possible Behavioral Functions , 1985 .

[19]  James T. Austin,et al.  Self-Management by an Owner of a Small Business , 1983 .

[20]  Vandra L. Huber,et al.  The Interplay of Goals and Promises of Pay-for-Performance on Individual and Group Performance: An Operant Interpretation , 1985 .

[21]  R. Houten,et al.  Feedback interventions and driving speed: A parametric and comparative analysis. , 1983, Journal of applied behavior analysis.

[22]  W V Welsch,et al.  Effects of feedback on daily completion of behavior modification projects. , 1973, Mental retardation.

[23]  P. Duncan,et al.  TACTICS AND BENEFITS OF BEHAVIORAL MEASUREMENT IN BUSINESS , 1978 .

[24]  P. Robinson,et al.  Effects of Grouped and Individual Feedback and Feinforcement on Retail Employee Performances , 1983 .

[25]  Charles R. Crowell,et al.  Behavior management in a factory setting: Increasing work efficiency. , 1983 .

[26]  Beth Sulzer-Azaroff,et al.  Increasing industrial safety practices and conditions through posted feedback. , 1984 .

[27]  Michael McCarthy,et al.  DECREASING THE INCIDENCE OF "HIGH BOBBINS" IN A TEXTILE SPINNING DEPARTMENT THROUGH A GROUP FEEDBACK PROCEDURE , 1978 .

[28]  R. Houten,et al.  Reducing elevator energy use: A comparison of posted feedback and reduced elevator convenience. , 1981, Journal of applied behavior analysis.

[29]  J. R. Larson The performance feedback process: A preliminary model , 1984 .

[30]  N Peterson,et al.  Feedback is Not a New Principle of Behavior , 1982, The Behavior analyst.

[31]  David A. Nadler,et al.  The effects of feedback on task group behavior: A review of the experimental research , 1979 .

[32]  E. K. Morris,et al.  Increasing Staff Completion of Civil Commitment Forms Through Instructions and Graphed Group Performance Feedback , 1985 .

[33]  J. Fairbank,et al.  Performance feedback in organizational behavior management: A review. , 1981 .

[34]  John M. Ivancevich,et al.  Punishment in Organizations: A Review, Propositions, and Research Suggestions , 1980 .

[35]  L Malenfant,et al.  Increasing driver yielding and pedestrian signaling with prompting, feedback, and enforcement. , 1985, Journal of applied behavior analysis.

[36]  M Panyan,et al.  Feedback to attendants as a reinforcer for applying operant techniques. , 1970, Journal of applied behavior analysis.

[37]  R. Houten,et al.  A comparison of the effects of posted feedback and increased police surveillance on highway speeding. , 1981, Journal of applied behavior analysis.

[38]  Gerald D Emmert,et al.  MEASURING THE IMPACT OF GROUP PERFORMANCE FEEDBACK VERSUS INDIVIDUAL PERFORMANCE FEEDBACK IN AN INDUSTRIAL SETTING , 1978 .