Operator's Manual for Human Factors in Aviation Maintenance

This manual recognizes that readers already know the importance of human factors — a science that pays attention to physical, psychological, and other human attributes to ensure that we work safely and efficiently with minimal risk to others and equipment. The chapters discuss seven critical human factors topics that contribute to the goal of creating and reinforcing a safety culture where employees practice safe habits, both at work and at home: 1) Hazard Identification, 2) Procedural Compliance and Documentation, 3) Human Factors Training – Evolution and Reinforcement, 4) Fatigue Risk Management, 5) Human Factors Health and Safety Program, 6) Considering Human Factors Issues in Design and Installation, and 7) Measuring Impact and Return on Investment. Operational data and practical experience from the U.S. and other countries are the basis of the seven critical topics. The International Civil Aviation Organization, the U.S. Occupational Safety and Health Administration, Airlines for America, Transport Canada, United Kingdom Civil Aviation Authority, the European Aviation Safety Agency, the International Air Transport Association, and information from other entities contributed to this manual. The seven contributors to this manual have worked in aviation maintenance, medicine, and engineering for an average of 35 years. The contributors characterized the seven topics and related steps discussed in this manual as “information they wish they had known years ago.”