Attribute Based Product-Service System Design: Aerospace Case Study

The design phase of a Product-Service System (PSS) offers limited time to apply a comprehensive study of the potential product and service based options that are available to satisfy the customer and business return. This paper, qualitatively, guides designers to understand how changes in a particular attribute can influence other attributes. Over 30 hours of semi-structured interviews, with experts from the UK, aerospace industry was conducted to identify attributes and their drivers. Furthermore, a case study in turbines was applied in order to assess the findings. From a broader sense, implications for PSS design from a practitioner’s perspective are presented.

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