Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation within SMEs

Preface... 3 Chapter 1 Measuring business performances The Balanced Scorecard model...5 1.1 A dashboard for enterprise management. 3 1.2 Looking for balance. 3 1.3 Looking for strategic alignment. 3 1.4 The Balanced Scorecard as a reference model 3 1.5 Using BSC: the pyramid analysis of performances. 3 Chapter 2 The Balanced Scorecard for SMEs: a circular approach ...21 2.1 Implementing the BSC: traditional approaches ... 21 2.2 A circular approach to the BSC... 23 2.3 Unveiling what is regularly under control... ...25 2.4 Designing the performance measurement and management system... ...28 Chapter 3 Corporate strategy and the Balanced Scorecard ...33 3.1 Processes leading to corporate strategy...33 3.2 BSC, learning loops and strategy review loops ...37 3.3 BSC, strategic control and entrepreneurship ...39 Chapter 4 Models for measuring performances ...42 4.1 Measuring performances in SMEs ...42 4.2 Performance measurement and contingent factors...43 4.3 Characteristics of the main peformance measurement models...44 4.4 Models for measuring performances: a comparison. ...50 Chapter 5 Empirical evidence: implementing the BSC in SMEs ...60 5.1 The Valbona case: implicit dashboard and BSC design ...61 5.2 The Home Cucine case: the BSC as pivot of the management system...74 5.3 The Uniflair case: UNIBOARD and the indicator dictionary...91 Bibliography...104