Supporting Social Tasks of Individuals: A Matter of Access to Cooperation Systems

Today, people use cooperation systems with many different devices and interfaces. Popular systems such as Twitter illustrate this, as they can be used with many devices, provide numerous interfaces and can be integrated into many systems and web pages. As smaller cooperation systems might also benefit from such opportunities, this paper introduces the concept of 'access' to capture the different ways to interact with systems and argues that access should be regarded as a major factor for the design of cooperation systems. It understands access as vehicle to support users in carrying out their social tasks in a way that fits their needs, thus choosing from a variety of means to access systems. From an analysis of related work and of four cases of access design, it describes initial insights into influencing factors and design qualities of access.

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