A DEVEMPMENT OF COLLABORATIVE HUMAN-COHPOTER SYSTEWS FOR ACTIVE DECISION SUPPORT

This paper suromarizes a high-level conceptual model of collaborative human-computer systems and describes an empirical study based on the model. The model is the first step in integrating many different ideas and approaches for research in active decision support systems. The development of the model is based on the premise that the designer of such systems must address two fundamental issues: 1) how a collaborative system should behave -in order to be effective, and 2) what characteristics of humans and computers will promote increased joint effectiveness. The model integrates research from several areas including HIS/DSS, problem-solving, and cognitive systems engineering, in order to identify some key issues and provide guidelines for new research. The constructs of cognitive coup1 ing and cognitive fit are developed in this paper. Preliminary findings of an empirical study that was designed to study the effects of different types of cognitive fit are presented.

[1]  D. Robey.  Cognitive Style and DSS Design: A Comment on Huber's Paper , 1983 .

[2]  Daniel R. Dolk,et al.  Toward a symbiotic expert system for econometric modeling , 1989, [1989] Proceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences. Volume III: Decision Support and Knowledge Based Systems Track.

[3]  Marvin L. Manheim.  Issues in design of symbiotic DSS , 1989, [1989] Proceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences. Volume III: Decision Support and Knowledge Based Systems Track.

[4]  Michael J. Ginzberg,et al.  DSS design: a systemic view of decision support , 1984, CACM.

[5]  D D Woods,et al.  Paradigms for intelligent decision support , 1986 .

[6]  John C. Henderson.  FINDING SYNERGY BETWEEN DECISION SUPPORT SYSTEMS AND EXPERT SYSTEMS RESEARCH , 1987 .

[7]  Anthony P. Reeves,et al.  Feature cues in probability learning: Data base information and judgment , 1986 .

[8]  Fatma Mili.  Dynamic view of decision domains for the design of active DSS , 1989, [1989] Proceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences. Volume III: Decision Support and Knowledge Based Systems Track.

[9]  Erik Hollnagel,et al.  Cognitive Systems Engineering: New Wine in New Bottles , 1983, Int. J. Man Mach. Stud..

[10]  G. Huber.  Cognitive Style as a Basis for MIS and DSS Designs: Much ADO About Nothing? , 1983 .

[11]  Andrew B. Whinston,et al.  FUTURE DIRECTIONS FOR DEVELOPING DECISION SUPPORT SYSTEMS , 1980 .

[12]  S. A. Raghavan,et al.  BIRBAL a computer-based devil's advocate , 1990, Twenty-Third Annual Hawaii International Conference on System Sciences.

[13]  Jean Claude Abric,et al.  Chapter 4 – Cognitive Processes Underlying Cooperation: The Theory of Social Representation , 1982 .

[14]  Donald R. Chand,et al.  Exploring active decision support: the JANUS project , 1989, [1989] Proceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences. Volume III: Decision Support and Knowledge Based Systems Track.

[15]  Paul Slovic,et al.  Comparison of Bayesian and Regression Approaches to the Study of Information Processing in Judgment. , 1971 .

[16]  E Hollnagel.  Cognitive system performance analysis , 1986 .

[17]  Ramesh Sharda,et al.  Decision support system effectiveness: a review and an empirical test , 1988 .

[18]  George M. Kasper,et al.  The Effect of Human-Computer Interchange Protocol on Decision Performance , 1989, J. Manag. Inf. Syst..

[19]  Martin De Waele.  Managerial style and the design of decision aids , 1978 .

[20]  Peter G. W. Keen,et al.  Decision support systems: The next decade , 1987, Decis. Support Syst..

[21]  Thomas W. Malone,et al.  Expert systems: the next challenge for managers , 1986 .

[22]  M.L. Manheim,et al.  An architecture for active DSS , 1988, [1988] Proceedings of the Twenty-First Annual Hawaii International Conference on System Sciences. Volume III: Decision Support and Knowledge Based Systems Track.

[23]  Thomas Mastaglio,et al.  User modelling in computer-based critics , 1990, Twenty-Third Annual Hawaii International Conference on System Sciences.

[24]  A symbiotic DSS for production planning and scheduling: issues and approaches , 1990, Twenty-Third Annual Hawaii International Conference on System Sciences.

[25]  T. Pearson,et al.  Direct comparison of the efficacy of intuitive and analytical cognition in expert judgment , 1987, IEEE Transactions on Systems, Man, and Cybernetics.

[26]  George M. Kasper,et al.  A knowledge exchange architecture for collaborative human-computer communication , 1991, IEEE Trans. Syst. Man Cybern..

[27]  J. C. R. Licklider,et al.  Man-Computer Symbiosis , 1960 .

[28]  Kenneth D. Eason.  Dialogue design implications of task allocation between man and computer , 1980 .

[29]  David D. Woods,et al.  Cognitive Technologies: The Design of Joint Human-Machine Cognitive Systems , 1986, AI Mag..