The Reference Interview

Abstract All of us, regardless of experience or achievement, need an occasional reaffirmation of our core knowledge and beliefs. This un-embellished narrative of a real-life reference interview reinforces the importance of persistent but polite attentiveness to the unexpressed needs of library users and, it is hoped, serves as an inspirational reminder not only of the joy and satisfaction endemic to librarianship but also of the profession's positive impact on users' lives.