The implementation of information systems for workers: A structural equation model

Abstract Previous studies of information systems implementation and utilization have been concerned with the behaviors and attitudes of managers or their surrogates. This paper employs a system of five structural equations to represent the causal relationships between the characteristics of workers, jobs, and systems that may account for the satisfaction and utilization of information technologies by nonsupervisory workers. Results indicate that the character of the job and the individual worker have little impact on the ultimate satisfaction and usage of CBIS by workers, while education and training in the system and opportunities for enhanced work productivity are important.

[1]  B. Wilpert,et al.  Conceptual dimensions and boundaries of participation in organizations: a critical evaluation. , 1978, Administrative science quarterly.

[2]  James A. Senn,et al.  Research in Management Information Systems: The Minnesota Experiments , 1977 .

[3]  D. R. Heise.  Problems in Path Analysis and Causal Inference , 1969 .

[4]  Richard J. Boland,et al.  The Process and Product of System Design , 1978 .

[5]  Arthur S. Goldberger,et al.  On Boudon's Method of Linear Causal Analysis , 1970 .

[6]  G. W. Dickson,et al.  The behavioral side of MIS Some aspects of the "people problem" , 1970 .

[7]  Jon A. Turner,et al.  Computer mediated work: the interplay between technology and structured jobs , 1984, CACM.

[8]  C. Schewe.  The Management Information System User: An Exploratory Behavioral Analysis , 1976 .

[9]  Robert Mendelsohn,et al.  Identifying Structural Equations with Single Market Data , 1985 .

[10]  Enid Mumford,et al.  A Comprehensive Method for Handling the Human Problems of Computer Introduction , 1971, IFIP Congress.

[11]  Donald N. Streeter.  Productivity of Computer-Dependent Workers , 1975, IBM Syst. J..

[12]  Ronald Schoenberg,et al.  STRATEGIES FOR MEANINGFUL COMPARISON , 1972 .

[13]  Alexander M. Maish.  A User's Behavior Toward His MIS , 1979, MIS Q..

[14]  Russell L. Ackoff,et al.  Management misinformation systems , 1967 .

[15]  A. Goldberger,et al.  Structural Equation Models in the Social Sciences. , 1974 .

[16]  William R. King,et al.  Note-Participative Design of Strategic Decision Support Systems: An Empirical Assessment , 1981 .

[17]  Steven L. Alter.  Development Patterns for Decision Support Systems , 1978, MIS Q..

[18]  J. Richard Hackman,et al.  Work Design in the Organizational Context. , 1978 .

[19]  Robert P. Bostrom,et al.  MIS Problems and failures: a sociotechnical perspective part I: the cause , 1977 .

[20]  Henry C. Lucas,et al.  System response time operator productivity, and job satisfaction , 1983, CACM.

[21]  Daniel Robey,et al.  User Involvement in Information System Development: A Conflict Model and Empirical Test , 1982 .

[22]  W. R. Buckland,et al.  Econometric Models and Methods , 1967 .

[23]  John C. Henderson,et al.  An Evolutionary Strategy for Implementing a Decision Support System , 1981 .

[24]  G. Huber.  Cognitive Style as a Basis for MIS and DSS Designs: Much ADO About Nothing? , 1983 .

[25]  J. Hackman,et al.  Impact of employee participation in the development of pay incentive plans: A field experiment. , 1969 .

[26]  J. French,et al.  Overcoming Resistance to Change , 1948 .

[27]  G. Dickson,et al.  Organizational Characteristics and Information Systems: An Exploratory Investigation , 1982 .

[28]  Sammy W. Pearson,et al.  Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[29]  Richard,et al.  Motivation through the Design of Work: Test of a Theory. , 1976 .

[30]  E. A. Locke.  The nature and causes of job satisfaction , 1976 .

[31]  Anders Edstrom,et al.  User Influence and the Success of MIS Projects: A Contingency Approach , 1977 .

[32]  Robert K. Yin,et al.  Changing Urban Bureaucracies , 1979 .

[33]  Robert W. Zmud,et al.  The Implementation Process: A Change Approach , 1979, MIS Q..

[34]  T. M. Lodahl,et al.  THE DEFINITION AND MEASUREMENT OF JOB INVOLVEMENT. , 1965, The Journal of applied psychology.

[35]  James L. McKenney,et al.  Management decision systems : computer-based support for decision making , 1971 .

[36]  R. Boyle,et al.  Path Analysis and Ordinal Data , 1970, American Journal of Sociology.

[37]  Bernard M. Bass,et al.  Training in industry : the management of learning , 1966 .

[38]  I. Goldstein.  Training: Program development and evaluation. , 1974 .

[39]  O. D. Duncan,et al.  Introduction to Structural Equation Models. , 1977 .

[40]  Randall L. Schultz,et al.  A Structural Model of Implementation , 1983 .

[41]  J. Kotter,et al.  Choosing strategies for change. , 1979, Harvard business review.

[42]  R. Hauser,et al.  The Decomposition of Effects in Path Analysis , 1975 .

[43]  Paul H. Cheney,et al.  Concepts, Theory, and Techniques: FACTORS AFFECTING THE PERCEIVED UTILIZATION OF COMPUTER-BASED DECISION SUPPORT SYSTEMS IN THE OIL INDUSTRY , 1982 .

[44]  Jon Anthony Turner,et al.  Computers in bank clerical functions: implications for productivity and the quality of working life , 1980 .

[45]  Evan E. Anderson,et al.  Managerial considerations in participative design of MIS/DSS , 1985, Inf. Manag..

[46]  T. L. Whisler,et al.  The impact of computers on organizations , 1970 .

[47]  Brian Hollocks,et al.  Managing Management Information Systems , 1978 .

[48]  Enid Mumford,et al.  THE HUMAN PROBLEMS OF COMPUTER INTRODUCTION , 1972 .

[49]  Charles A. Gallagher.  Perceptions of the Value of a Management Information System , 1974 .

[50]  Jerry G. Thursby.  The Relationship among the Specification Tests of Hausman, Ramsey, and Chow , 1985 .

[51]  Blake Ives,et al.  User Involvement and MIS Success: A Review of Research , 1984 .

[52]  Henry C. Lucas,et al.  UNSUCCESSFUL IMPLEMENTATION THE CASE OF A COMPUTER‐BASED ORDER ENTRY SYSTEM , 1978 .

[53]  F. Herzberg.  One more time : How do you motivate your employees? , 1968 .

[54]  E. B. Swanson,et al.  Management Information Systems: Appreciation and Involvement , 1974 .

[55]  J. D. Sargan,et al.  Identification and lack of identification , 1983 .

[56]  E. A. Locke,et al.  Participation in Decision-Making: One More Look , 1979 .

[57]  G. Bohrnstedt,et al.  Robustness in Regression Analysis , 1971 .