Industry-Specificity of Employee Portal Success: A Multi-Group Comparison

The purpose of this study is to gain a better understanding of employee portal success and to investigate the industry differences with regard to the success factors. We introduce a theoretical model for this that is based on the DeLone and McLean IS Success Model, which considers the specific requirements of employee portals. We tested the associations between our model’s different success dimensions by using more than 6,000 employees’ responses that were collected in a survey of 22 companies across different industries participating in an international benchmarking study. Furthermore, we analyzed potential industry differences by means of a multi-group comparison. We applied structural equation modeling to carry out the data analysis. The study’s results indicate that, besides the factors contributing to the success of IS in general, other success dimensions – like the quality of the collaboration and process support – have to be considered when aiming for a successful employee portal. The results of the multi-group comparison further indicate that the impacts of the success factors differ in intensity and significance between the industries in our sample. The study’s findings make it possible for practitioners to understand the industry-specific levers with which to improve their employee portals and to prioritize their investments accordingly. By empirically validating a comprehensive success model for employee portals, the study's results advance the theoretical development in this area and present a basis for further research in this field.

[1]  Peter B. Seddon,et al.  A Partial Test and Development of the DeLone and McLean Model of IS Success , 1994, ICIS.

[2]  Frada Burstein,et al.  A Practical Measure of Employee Satisfaction with B2E Portals , 2007, ICIS.

[3]  Mohamad Noorman Masrek,et al.  Measuring campus portal effectiveness and the contributing factors , 2007 .

[4]  Brian Detlor,et al.  The corporate portal as information infrastructure: towards a framework for portal design , 2000, Int. J. Inf. Manag..

[5]  Wynne W. Chin,et al.  Structural equation modeling analysis with small samples using partial least squares , 1999 .

[6]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[7]  Detmar W. Straub,et al.  Validation Guidelines for IS Positivist Research , 2004, Commun. Assoc. Inf. Syst..

[8]  Gerold Riempp,et al.  A Conceptual Model for Measuring the Effectiveness of Employee Portals , 2009, AMCIS.

[9]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[10]  Dewi Rooslani Tojib,et al.  A conceptual model for B2E portal user satisfaction , 2006 .

[11]  Zheng Zhou,et al.  Development and validation of an instrument to measure user perceived service quality of information presenting Web portals , 2005, Inf. Manag..

[12]  Atreyi Kankanhalli,et al.  Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation , 2005, MIS Q..

[13]  Fatemeh Zahedi,et al.  The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach , 2002, Inf. Syst. Res..

[14]  Hsiu-Fen Lin,et al.  Determinants of success for online communities: an empirical study , 2006, Behav. Inf. Technol..

[15]  RaiArun,et al.  Assessing the Validity of IS Success Models , 2002 .

[16]  Richard T. Watson,et al.  Service Quality: A Measure of Information System Effectiveness , 1995, MIS Q..

[17]  Daniel Beimborn,et al.  The impact of process standardization on business process outsourcing success , 2008, Inf. Syst. Frontiers.

[18]  Martin J. Eppler,et al.  Improving knowledge intensive processes through an enterprise knowledge medium , 1999, SIGCPR '99.

[19]  Joachim Schelp,et al.  Enterprise Portals und Enterprise Application Integration , 2004 .

[20]  Dewi Rooslani Tojib,et al.  MODELLING USER SATISFACTION WITH AN EMPLOYEE PORTAL , 2006 .

[21]  Mariano Corso,et al.  An empirical roadmap for intranet evolution , 2009, Int. J. Inf. Manag..

[22]  Walter W.C. Chung,et al.  A framework to develop an enterprise information portal for contract manufacturing , 2002 .

[23]  Rajeev Sharma,et al.  The Contingent Effects of Management Support and Task Interdependence on Successful Information Systems Implementation , 2003, MIS Q..

[24]  Luiz Antonio Joia,et al.  Analysis of the Effects of Technological and Organizational Features on Intranet and Portal Usage , 2008, AMCIS.

[25]  William R. King,et al.  Measuring the Performance of Information Systems: A Functional Scorecard , 2005, J. Manag. Inf. Syst..

[26]  Nassim Belbaly,et al.  Corporate Portal: A Tool for Knowledge Management Synchronization , 2004, Int. J. Inf. Manag..

[27]  Prabhakar Raghavan,et al.  Social Networks: From the Web to the Enterprise , 2002, IEEE Internet Comput..

[28]  Gerold Riempp,et al.  The State of Research on Information Systems Success , 2009, Bus. Inf. Syst. Eng..

[29]  Mohamad Noorman Masrek,et al.  The utilization and effectiveness of intranet: A case study at selected Malaysian organizations , 2008 .

[30]  Cutson Liu,et al.  Corporate portals as extranet support for the construction industry in Hong Kong and nearby regions of China , 2007, J. Inf. Technol. Constr..

[31]  Dewi Rooslani Tojib,et al.  User satisfaction with business-to-employee portals: conceptualization and scale development , 2008, Eur. J. Inf. Syst..

[32]  Raffaella Bianchi,et al.  Intranet: different configurations and their effects on the performance of corporate value chain's activities , 2000, Proceedings of the 2000 IEEE Engineering Management Society. EMS - 2000 (Cat. No.00CH37139).

[33]  Ulrich Remus,et al.  Critical Success Factors of Implementing Enterprise Portals , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[34]  Ingoo Han,et al.  The impact of the online and offline features on the user acceptance of Internet shopping malls , 2004, Electron. Commer. Res. Appl..

[35]  Ephraim R. McLean,et al.  Measuring information systems success: models, dimensions, measures, and interrelationships , 2008, Eur. J. Inf. Syst..

[36]  Dale Goodhue,et al.  Task-Technology Fit and Individual Performance , 1995, MIS Q..

[37]  Izak Benbasat,et al.  Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation , 1991, Inf. Syst. Res..

[38]  Helail Almutairi,et al.  An Empirical Application of the Delone and Mclean Model in the Kuwaiti Private Sector , 2005, J. Comput. Inf. Syst..

[39]  Arun Rai,et al.  Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis , 2002, Inf. Syst. Res..

[40]  William J. Doll,et al.  The Measurement of End-User Computing Satisfaction , 1988, MIS Q..

[41]  Rainer Alt,et al.  Developing an integration architecture for process portals , 2005, Eur. J. Inf. Syst..

[42]  Juhani Iivari,et al.  An empirical test of the DeLone-McLean model of information system success , 2005, DATB.

[43]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[44]  Peter B. Seddon.  A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..

[45]  Bernard C. Y. Tan,et al.  A Cross-Cultural Study on Escalation of Commitment Behavior in Software Projects , 2000, MIS Q..

[46]  Jörg Henseler,et al.  A New and Simple Approach to Multi-Group Analysis in Partial Least Squares Path Modeling , 2007 .