A Practical Measure of Employee Satisfaction with B2E Portals

This paper presents the development of user satisfaction scale with B2E portals. A conceptual model of the B2E Portal User Satisfaction (B2EPUS) is derived from existing literatures in this domain. The procedures to generate items, to collect data for exploratory and confirmatory study, and to purify the scale are also described. In addition, the paper presents evidences of reliability, content validity, construct validity, and nomological validity. Through a rigorous multi-stage process of scale development, a reliable and valid 18-item scale measuring Usefulness, Confidentiality, Ease of Use, Convenience of Access and Portal Design dimensions has been successfully developed. This scale can be used to support a wide range of IS research as a better understanding of what constitute the B2EPUS construct has been demonstrated. Practitioners may also use the scale to evaluate the success of their B2E portal implementations.

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