On cognition, emotion, and interaction aspects of search tasks with different search intentions

The complex and dynamic nature of search processes surrounding information seeking have been exhaustively studied. Recent studies have highlighted search processes with different intentions, such as those for entertainment purposes or re-finding a visited information object, are fundamentally different in nature to typical information seeking intentions. Despite the popularity of such search processes on the Web, they have not yet been thoroughly explored. Using a video retrieval system as a use case, we study the characteristics of four different search task types: seeking information, re-finding a particular information object, and two different entertainment intentions (i.e. entertainment by adjusting arousal level, and entertainment by adjusting mood). In particular, we looked at the cognition, emotion and action aspects of these search tasks at different phases of a search process. This follows the common assumption in the information seeking and retrieval community that a complex search process can be broken down into a relatively small number of activity phases. Our experimental results show significant differences in the characteristics of studied search tasks. Furthermore, we investigate whether we can predict these search tasks given user's interaction with the system. Results show that we can learn a model that predicts the search task types with reasonable accuracy. Overall, these findings may help to steer search engines to better satisfy searchers' needs beyond typically assumed information seeking processes.

[1]  Nicholas J. Belkin,et al.  Report on the SIGIR workshop on "entertain me": supporting complex search tasks , 2012, SIGF.

[2]  Robert S. Taylor.  Question-Negotiation and Information Seeking in Libraries , 1968, Coll. Res. Libr..

[3]  Peter Ingwersen,et al.  The development of a method for the evaluation of interactive information retrieval systems , 1997, J. Documentation.

[4]  Eugene Agichtein,et al.  Towards predicting web searcher gaze position from mouse movements , 2010, CHI Extended Abstracts.

[5]  Yelong Shen,et al.  Sparse hidden-dynamics conditional random fields for user intent understanding , 2011, WWW.

[6]  Joemon M. Jose,et al.  Enriching user profiling with affective features for the improvement of a multimodal recommender system , 2009, CIVR '09.

[7]  Joemon M. Jose,et al.  Role of Emotion in Information Retrieval for Entertainment (Position Paper) , 2012 .

[8]  Nicholas J. Belkin,et al.  Helping people find what they don't know , 2000, CACM.

[9]  Peter Salovey,et al.  Mood and memory: Evaluating the network theory of affect , 1988 .

[10]  Nicholas J. Belkin,et al.  Ask for Information Retrieval: Part I. Background and Theory , 1997, J. Documentation.

[11]  Irene Lopatovska.  Searching for good mood: Examining relationships between search task and mood , 2009, ASIST.

[12]  Carol Collier Kuhlthau,et al.  A Principle of Uncertainty for Information seeking , 1993, J. Documentation.

[13]  D. Zillmann.  . MOOD MANAGEMENT: USING ENTERTAINMENT TO FULL ADVANTAGE , 2015 .

[14]  Nicholas J. Belkin,et al.  Ask for Information Retrieval: Part II. Results of a Design Study , 1982, J. Documentation.

[15]  Marija Norvaisaite,et al.  Review of: Fisher, Karen E., Erdelez, Sandra, and McKechnie, Lynne E.F. Theories of information behavior. Medford, NJ: Information Today, Inc. 2005 , 2006, Inf. Res..

[16]  Catherine Sheldrick Ross,et al.  Finding without seeking: the information encounter in the context of reading for pleasure , 1999, Inf. Process. Manag..

[17]  Ioannis Konstas,et al.  Using facial expressions and peripheral physiological signals as implicit indicators of topical relevance , 2009, ACM Multimedia.

[18]  Peter Ingwersen,et al.  Polyrepresentation of information needs and semantic entities: elements of a cognitive theory for information retrieval interaction , 1994, SIGIR '94.

[19]  Peter Ingwersen,et al.  Information Retrieval Interaction , 1992 .

[20]  Tefko Saracevic,et al.  RELEVANCE: A review of and a framework for the thinking on the notion in information science , 1997, J. Am. Soc. Inf. Sci..

[21]  David Robins,et al.  Shifts of Focus in Information Retrieval Interaction. , 1997 .

[22]  Joemon M. Jose,et al.  Affective feedback: an investigation into the role of emotions in the information seeking process , 2008, SIGIR '08.

[23]  R. Rosenfeld,et al.  Cases , 2010, Otolaryngology--head and neck surgery : official journal of American Academy of Otolaryngology-Head and Neck Surgery.

[24]  J. Tukey,et al.  Variations of Box Plots , 1978 .

[25]  Ryen W. White,et al.  An implicit feedback approach for interactive information retrieval , 2006, Inf. Process. Manag..

[26]  Max L. Wilson.  Casual-leisure Searching: the Exploratory Search scenarios that break our current models , 2010 .

[27]  Amanda Spink,et al.  From Highly Relevant to Not Relevant: Examining Different Regions of Relevance , 1998, Inf. Process. Manag..

[28]  Martin Hacker,et al.  Understanding re-finding behavior in naturalistic email interaction logs , 2011, SIGIR '11.

[29]  K. Fisher,et al.  Theories of information behavior , 2005 .

[30]  Nicholas J. Belkin,et al.  Cases, scripts, and information-seeking strategies: On the design of interactive information retrieval systems , 1995 .

[31]  Carol Collier Kuhlthau,et al.  Accommodating the User's Information Search Process: Challenges for Information Retrieval System Designers , 2005 .

[32]  Helena Bilandzic,et al.  Communication and emotion. Essays in honor of Dolf Zillmann , 2003, Z. für Medienpsychologie.

[33]  David Elsweiler,et al.  Understanding casual-leisure information needs: a diary study in the context of television viewing , 2010, IIiX.

[34]  Ian Ruthven,et al.  The emotional impact of search tasks , 2010, IIiX.

[35]  Xiao Li,et al.  Learning query intent from regularized click graphs , 2008, SIGIR '08.

[36]  C. J. van Rijsbergen,et al.  (invited paper) A new theoretical framework for information retrieval , 1986, SIGIR '86.

[37]  Andrei Broder,et al.  A taxonomy of web search , 2002, SIGF.

[38]  Tie-Yan Liu,et al.  Actively predicting diverse search intent from user browsing behaviors , 2010, WWW '10.

[39]  David R. Roskos-Ewoldsen,et al.  Communication and emotion : essays in honor of Dolf Zillmann , 2003 .

[40]  Jaime Teevan,et al.  Information re-retrieval: repeat queries in Yahoo's logs , 2007, SIGIR.

[41]  Jacek Gwizdka,et al.  The role of subjective factors in the information search process , 2009, J. Assoc. Inf. Sci. Technol..

[42]  M. Oliver,et al.  Mood management and selective exposure. , 2003 .