Managing Knowledge for Innovation and Intra Networking: A Case Study

Abstract Recently, innovation has become a very important issue, as it provides a strategic advantage for organizations to outperform competition and remain agile in the market. Additionally, knowledge management is considered to be a strong support for innovation. Managing knowledge for innovation is a difficult issue for organizations, because innovative knowledge is implicit and hard to capture from minds. To make this knowledge explicit, we must use supportive technologies. In this article, we focus o n intra networking - a type of social networking as a tool for managing knowledge for innovation in organizations. Intra networking is known as intranet in business and technological society. We define intranet as an internal or private network of an organi zation based on Internet technology (such as hypertext and TCP/IP protocols) and accessed over the Internet. An intranet is meant fo r the exclusive use of the organization and its associates (customers, employees, members, suppliers, etc.) and is protected from unauthorized access with security systems such as firewalls. It creates a meeting point for sharing knowledge for its users. We use a case study of a communication company to show intra networking as an effective supportive technology for knowledge management.