A Road Map for Future Research on Industrial Product-Service Systems (IPS2): A Systematic Review

There is an ongoing trend to expand traditional offerings of selling goods towards providing value through services to customers. In academia the term Industrial Product-Service Systems (IPS2) describes this phenomenon. Although many articles have been published on IPS2 a systematic review is lacking. This paper presents a systematic review of the IPS2 domain. Five themes characterizing IPS2 are revealed: delivery, processes, value creation networks, knowledge management, and business models. IPS2 is concluded to be both a young and distributed field of research, with a scope that needs to expand in terms of the themes covered and number of empirical studies.

[1]  R. Roy,et al.  A competitive framework for industrial product-service systems , 2009 .

[2]  Arnold Tukker,et al.  Product-Service Systems: reviewing achievements and refining the research agenda , 2006 .

[3]  C. Grönroos.  Service logic revisited: who creates value? And who co‐creates? , 2008 .

[4]  Jan C. Aurich,et al.  Life cycle oriented design of technical Product-Service Systems , 2006 .

[5]  Pingyu Jiang,et al.  Modelling machining capabilities of an industrial product service system for a machine tool , 2010 .

[6]  John Ahmet Erkoyuncu,et al.  Understanding service uncertainties in industrial product–service system cost estimation , 2011 .

[7]  Rogelio Oliva,et al.  Managing the transition from products to services , 2003, International Journal of Service Industry Management.

[8]  Harvey Maylor,et al.  Now, let's make it really complex (complicated): A systematic review of the complexities of projects , 2011 .

[9]  A. Tukker,et al.  Product-services as a research field: past, present and future. Reflections from a decade of research , 2006 .

[10]  H. Meier,et al.  Industrial Product-Service Systems—IPS2 , 2010 .

[11]  Irene C. L. Ng,et al.  Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: evidence from the defence industry , 2009 .

[12]  Lucienne Blessing,et al.  PSS Layer Method – Application to Microenergy Systems , 2009 .

[13]  Mark Petticrew,et al.  Systematic reviews from astronomy to zoology: myths and misconceptions , 2001, BMJ : British Medical Journal.

[14]  J. Aurich,et al.  How to design and offer services successfully , 2010 .

[15]  J. Aurich,et al.  Life Cycle Management of Industrial Product-Service Systems , 2007 .

[16]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[17]  Nicola Morelli,et al.  Developing new product service systems (PSS): methodologies and operational tools , 2006 .

[18]  Jan C. Aurich,et al.  Continuous improvement of industrial product-service systems , 2010 .

[19]  Oksana Mont,et al.  Clarifying the Concept of Product-Service System , 2002 .

[20]  R. Wise,et al.  Go Downstream: The New Profit Imperative in Manufacturing , 1999 .

[21]  Giuditta Pezzotta,et al.  Product-Service Systems Engineering: State of the art and research challenges , 2012, Comput. Ind..

[22]  A. Neely,et al.  Networking and Innovation: A Systematic Review of the Evidence , 2004 .

[23]  Oliver Völker,et al.  Industrial Product-Service Systems (IPS2) , 2011 .

[24]  S. Vandermerwe,et al.  Servitization of business : Adding value by adding services , 1988 .

[25]  Horst Meier,et al.  Dynamic IPS2 networks and operations based on software agents , 2010 .

[26]  Stephen L. Vargo,et al.  Service-dominant logic: reactions, reflections and refinements , 2006 .

[27]  Ting Qu,et al.  Implementing an industrial product-service system for CNC machine tool , 2011 .

[28]  Karl T. Ulrich,et al.  Product Design and Development , 1995 .

[29]  Xinguo Ming,et al.  Status review and research strategies on product-service systems , 2011 .

[30]  Ezio Manzini,et al.  A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize , 2003 .

[31]  Rick Molz,et al.  Institutionalized Norms of Conducting Research and Social Realities: A Research Synthesis of Empirical Works from 1983 to 2002 , 2005 .

[32]  Tim Baines,et al.  The servitization of manufacturing: A review of literature and reflection on future challenges , 2009 .