Service Supply Chains: Introducing the Special Topic Forum

This article introduces the Special Topic Forum (STF) on Service Supply Chains (SSC). A fundamental purpose of the STF is to more clearly define the field of SSC research and to provide conceptual foundations, as well as empirical observations. A review of SSC literature shows three perspectives of SSC research that correspond to the source-make-deliver processes from the well-known supply chain operations reference (SCOR) model. The STF contains articles that assume each of the three SSC perspectives: sourcing of services, making services, and services involved in product delivery. A fourth paper introduces a newer perspective in which the customer is the center of a network of interrelated service providers. This STF can serve as a springboard for future SSC research.

[1]  Scott E. Sampson,et al.  Customer Roles in Service Supply Chains and Opportunities for Innovation , 2012 .

[2]  Wendy L. Tate,et al.  Service Supply Management Structure in Offshore Outsourcing , 2012 .

[3]  L. G. Zomerdijk,et al.  Service Design for Experience-Centric Services , 2010 .

[4]  Paul Gemmel,et al.  Purchased business services influence downstream supply chain members , 2007 .

[5]  T. Baltacıoğlu,et al.  A New Framework for Service Supply Chains , 2007 .

[6]  Lori S. Cook,et al.  Manufacturing and Service Supply Chain Performance: A Comparative Analysis , 2006 .

[7]  Sunil K. Sheoran,et al.  A review and analysis of supply chain operations reference (SCOR) model , 2004 .

[8]  Scott E. Sampson,et al.  Foundations and Implications of a Proposed Unified Services Theory , 2006 .

[9]  Henk Akkermans,et al.  AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY , 2003 .

[10]  Scott E. Sampson.  Customer‐supplier duality and bidirectional supply chains in service organizations , 2000 .

[11]  Steven B. Lyman,et al.  Supply chain management: a strategic perspective , 2002 .

[12]  L. Araujo,et al.  Service, services and products: rethinking operations strategy , 2009 .

[13]  Carol C. Bienstock.  Understanding buyer information acquisition for the purchase of logistics services , 2002 .

[14]  R. Normann,et al.  From value chain to value constellation: designing interactive strategy. , 1993, Harvard business review.

[15]  W. V. D. Valk,et al.  Buying business services : towards a structured service purchasing process , 2009 .

[16]  Gregory M. Magnan,et al.  The rhetoric and reality of supply chain integration , 2002 .

[17]  Wendy L. Tate,et al.  Services Supply Management: The Next Frontier for Improved Organizational Performance , 2007 .

[18]  Benita M. Beamon,et al.  A multi-objective approach to simultaneous strategic and operational planning in supply chain design , 2000 .

[19]  William E. Youngdahl,et al.  Service‐driven global supply chains , 2000 .

[20]  H. Agndal,et al.  Trends in Service Sourcing Practices , 2007 .

[21]  Bengü Sevil Oflaç,et al.  An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations , 2012 .

[22]  Tarikere T. Niranjan,et al.  A unifying view of goods and services supply chain management , 2011 .

[23]  Roger Maull,et al.  Service Supply Chains: A Customer Perspective , 2012 .

[24]  A. Roth,et al.  INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA , 2003 .

[25]  Wendy L. Tate,et al.  Understanding and Managing the Services Supply Chain , 2004 .