Requirements Gathering and Validation for Risk-Oriented Tool Support in Supply Chains

Managing risks in supply chains is challenging for most companies, given that the globalisation process is strengthening production constraints and also introducing more procurements risks. This is even more difficult for smaller companies because of their lack of resources to develop specific expertise or buy expensive tools. In order to be successful, a project aiming at improving the state of practice in this area must address two key activities: gaining a good knowledge of the actual needs and validating the results. This paper reports about the process followed for supporting those activities using an agile approach. It relies on an initial survey conducted in companies, mostly from the manufacturing domain in Belgium and Germany together with the deeper involvement of 10 companies which provided concrete requirements directly linked with validation cases. We present the main outcome of the requirements gathering process, especially the survey analysis, as well as the lessons learned about our iterative validation process.

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