论文信息 - Building Conversational Interface for Customer Support Applied to Open Campus an Open Online Course Provider

Building Conversational Interface for Customer Support Applied to Open Campus an Open Online Course Provider

A conversational interface is an application that interacts with users using natural language in a similar way to imitate a technical support representative. The goal is to minimize customer service costs and ensure users get common, cheaply and fast responses. In this work, we presented a live customer service using a chatbot along with several services. The chatbot is applied to Open Campus, an open and free online course provider. The architecture proposed, if successful, could have widespread application in universities, and Open Educational Resources and MOOCs providers.

Nelson Piedra | Lady Yaguachi | André Herrera

[1] Edmundo Tovar Caro,et al. Seeking Open Educational Resources to Compose Massive Open Online Courses in Engineering Education An Approach based on Linked Open Data , 2015, J. Univers. Comput. Sci..

[2] Abdullah Al Mamun,et al. Programming challenges of chatbot: Current and future prospective , 2017, 2017 IEEE Region 10 Humanitarian Technology Conference (R10-HTC).

[3] Carmen Holotescu,et al. MOOCBuddy: a Chatbot for personalized learning with MOOCs , 2016, RoCHI.

[4] Eric Atwell,et al. Chatbots: Are they Really Useful? , 2007, LDV Forum.

[5] Giovanni Pilato,et al. A Semantic Layer on Semi-Structured Data Sources for Intuitive Chatbots , 2009, 2009 International Conference on Complex, Intelligent and Software Intensive Systems.

[6] Heiko Paulheim,et al. Knowledge graph refinement: A survey of approaches and evaluation methods , 2016, Semantic Web.

[7] Le Song,et al. Variational Reasoning for Question Answering with Knowledge Graph , 2017, AAAI.

[8] Marimuthu Karuppiah,et al. Remote user authentication scheme using smart card: a review , 2016, Int. J. Internet Protoc. Technol..

[9] Edmundo Tovar Caro,et al. OCW-S: Enablers for building sustainable open education evolving OCW and MOOC , 2013, 2013 IEEE Global Engineering Education Conference (EDUCON).