Performance evaluation of Indian Railway zones using DEMATEL and VIKOR methods

Purpose – The purpose of this paper is to propose the application of a decision-making tool for performance evaluation of Indian Railway zones. It basically seeks to analyze the effects of various evaluation criteria on the performance of Indian Railways using a combined multi-criteria decision-making approach which employs decision-making trial and evaluation laboratory (DEMATEL) and “VIse Kriterijumska Optimizacija kompromisno Resenje” (VIKOR) methods. Design/methodology/approach – The performance of 16 Indian Railway zones is first evaluated using DEMATEL method which addresses the inter-relationships between different criteria with the aid of a relationship structure. The VIKOR method which is a compromise ranking approach is then adopted to rank those candidate railway zones. Pareto analysis is also carried out to identify the benchmark railway zones for the under/poor performers so as to improve their operational excellence. Findings – A numerical example from Indian Railways is illustrated and solv...

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