Exploring Knowledge Management (KM) issues and KM performance outcomes: empirical evidence from Malaysian Multimedia Super Corridor companies

This article explores six important Knowledge Management (KM) issues identified from previous research and their relations to KM performance outcomes. The analysis is based on the survey data collected from 427 middle managers in 194 Multimedia Super Corridor's Information Technology (IT) companies operating in Malaysia. The multiple regression results indicated that there are some significant associations between the issues of KM and KM performance outcomes. The results have important implications in guiding the IT organisations in understanding how the KM issues can be resolved by implementing KM from the KM performance outcomes perspective.

[1]  S. Chong.  KM Critical Success Factors: A Comparison of Perceived Importance Versus Implementation in Malaysian ICT Companies , 2006 .

[2]  J Hibbard.  Knowing what we know , 1997 .

[3]  Pervaiz K. Ahmed,et al.  Measurement practice for knowledge management , 1999 .

[4]  Atefeh Sadri McCampbell,et al.  Knowledge management: the new challenge for the 21st century , 1999, J. Knowl. Manag..

[5]  J. Liebowitz,et al.  Knowledge Organizations: What Every Manager Should Know , 1998 .

[6]  Sandra Moffett,et al.  An empirical analysis of knowledge management applications , 2003, J. Knowl. Manag..

[7]  Ruth L. Williams,et al.  The Knowledge Management Fieldbook , 1999 .

[8]  Jie Yang,et al.  Knowledge value chain , 2000 .

[9]  Carla O'Dell,et al.  Overcoming cultural barriers to sharing knowledge , 2001, J. Knowl. Manag..

[10]  T. Davenport,et al.  Building Successful Knowledge Management Projects , 1997 .

[11]  S. Renukappa,et al.  Knowledge management for sustainable competitiveness in small and medium surveying practices , 2005 .

[12]  Dominick L. Flarey,et al.  Managing in a Time of Great Change , 1996 .

[13]  Derek Binney,et al.  The knowledge management spectrum - understanding the KM landscape , 2001, J. Knowl. Manag..

[14]  Verna Allee,et al.  12 Principles of Knowledge Management. , 1997 .

[15]  Jean-Paul A. Barthès,et al.  Knowledge Management , 1994, Encyclopedia of Database Systems.

[16]  M. Bonaventura,et al.  The benefits of a knowledge culture , 1997 .

[17]  S. Pan,et al.  Knowledge Management in Practice: An Exploratory Case Study , 1999 .

[18]  Sandra Moffett,et al.  Benchmarking Knowledge Management: A Case Study Approach , 2000 .

[19]  Charles Harley Bixler.  Creating a dynamic knowledge management maturity continuum for increased enterprise performance and innovation , 2000 .

[20]  Cameron E. Melton,et al.  Organisational knowledge and learning: leveraging it to accelerate the creation of competitive advantages , 2006 .

[21]  Bob Guns.  The Chief Knowledge Officer's Role: Challenges and Competencies , 1997, J. Knowl. Manag..

[22]  D. Longbottom,et al.  Excellence in knowledge management: an empirical study to identify critical factors and performance measures , 2003 .

[23]  Hadyn Ingram,et al.  Management Challenges for the 21st Century , 2000 .

[24]  Shi-Ming Huang,et al.  Critical factors in adopting a knowledge management system for the pharmaceutical industry , 2005, Ind. Manag. Data Syst..

[25]  S. Debowski.  Knowledge Management , 2005 .

[26]  Martin Clarke,et al.  How do managers use knowledge about knowledge management? , 2000, J. Knowl. Manag..

[27]  Jan Terje Karlsen,et al.  An empirical study of critical success factors in IT projects , 2006 .

[28]  Amrit Tiwana,et al.  The Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System with Cdrom , 1999 .

[29]  Siong Choy Chong,et al.  KM implementation in Malaysian telecommunication industry: An empirical analysis , 2006, Ind. Manag. Data Syst..

[30]  K. Wiig.  Knowledge management: Where did it come from and where will it go? , 1997 .

[31]  Henry Mintzberg.  Musings on management. Ten ideas designed to rile everyone who cares about management. , 1996, Harvard business review.

[32]  Ganesh D. Bhatt,et al.  Organizing knowledge in the knowledge development cycle , 2000, J. Knowl. Manag..

[33]  Andrew Parker,et al.  Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks , 2001 .

[34]  P. Bierly,et al.  Generic knowledge strategies in the U.S. pharmaceutical industry , 1996 .

[35]  A. Zuckerman,et al.  IS THE WORLD READY FOR KNOWLEDGE MANAGEMENT , 1998 .

[36]  Thomas Kalling,et al.  Organisation-internal Transfer of Knowledge and the Role of Motivation. A Qualitative Study , 2003 .

[37]  Victor R. Prybutok,et al.  Factors Affecting the Adoption of Knowledge Management Technologies: A Discriminative Approach , 2001, J. Comput. Inf. Syst..

[38]  Siong Choy Chong,et al.  Km Implementation and its Influence on Performance: an Empirical Evidence from Malaysian Multimedia Super Corridor (MSC) Companies , 2006, J. Inf. Knowl. Manag..

[39]  William F. West.  Controlling the Bureaucracy: Institutional Constraints in Theory and Practice , 1995 .

[40]  Teresa Joyce Covin,et al.  Harnessing Corporate IQ , 1997 .

[41]  Salleh Yahya,et al.  Managing human resources toward achieving knowledge management , 2002, J. Knowl. Manag..

[42]  M. J. Earl,et al.  What Is a Chief Knowledge Officer , 1999 .

[43]  Roger Bennett,et al.  Organisational factors and knowledge management within large marketing departments: an empirical study , 1999, J. Knowl. Manag..

[44]  Morten T. Hansen,et al.  What's your strategy for managing knowledge? , 1999, Harvard business review.

[45]  George Macgregor,et al.  The Nature of Information in the 21st Century: Conundrums for the Informatics Community? , 2005 .

[46]  J. Spender.  Making knowledge the basis of a dynamic theory of the firm , 1996 .

[47]  Petter Gottschalk,et al.  Research propositions for knowledge management systems supporting electronic business , 2006 .

[48]  J. Slocum,et al.  Designing organizations for competitive advantage: The power of unlearning and learning , 1999 .

[49]  Jonathan D. Pemberton,et al.  Black and Decker—towards a knowledge‐centric organization , 2002 .

[50]  H. Demsetz.  The Theory of the Firm Revisited , 1988 .

[51]  D. Teece.  Strategies for Managing Knowledge Assets: the Role of Firm Structure and Industrial Context , 2000 .

[52]  Jimmy J.M. Ng,et al.  Implications of ICT for knowledge management in globalization , 2003, Inf. Manag. Comput. Secur..

[53]  Ganesh D. Bhatt,et al.  Knowledge management in organizations: examining the interaction between technologies, techniques, and people , 2001, J. Knowl. Manag..

[54]  Adam Brand,et al.  Knowledge Management and Innovation at 3M , 1998, J. Knowl. Manag..

[55]  Alison Halstead,et al.  Knowledge and learning in female team‐managed firms adopting information communication technologies (ICTs) , 2003 .

[56]  L. Prusak.  The knowledge advantage , 1996 .

[57]  Chen-Wei Yang,et al.  Knowledge creation in the healthcare sector: a legitimation strategy , 2006, Int. J. Electron. Heal..

[58]  David J. Skyrme,et al.  The Knowledge Agenda , 1997, J. Knowl. Manag..

[59]  Yong Suk Choi,et al.  An empirical study of factors affecting successful implementation of knowledge management , 2000 .

[60]  Mark E. Van Buren,et al.  Valuing investments in intellectual capital , 1999 .

[61]  Shan Ling Pan,et al.  A Socio-Technical View of Knowledge Sharing at Buckman Laboratories , 1998, J. Knowl. Manag..

[62]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[63]  Sharman Lichtenstein,et al.  Supporting knowledge creation with e-mail. , 2006 .

[64]  I. Nonaka,et al.  Making the Most of Your Company's Knowledge: A Strategic Framework , 2001 .

[65]  Radoslav P. Kotorov,et al.  A model for enterprise portal management , 2001, J. Knowl. Manag..

[66]  Michael H. Zack,et al.  Developing a Knowledge Strategy , 1999 .

[67]  R. Byrne.  Employees: capital or commodity? , 2001 .

[68]  Martin Whitehill,et al.  Knowledge-based strategy to deliver sustained competitive advantage , 1997 .

[69]  Rory L. Chase,et al.  The Knowledge-Based Organization: An International Survey , 1997, J. Knowl. Manag..

[70]  Paul H. J. Hendriks,et al.  Many rivers to cross: from ICT to knowledge management systems , 2001, J. Inf. Technol..