Comparing smart card adoption in Singapore and Australian universities

College and university environments offer one of the best opportunities for the adoption of smart card technology. This study explores the possibility of developing smart card as a university application and investigates whether it will help to reduce the university business administration procedures as well as increase their service efficiency. This involved investigating the response of two groups (experienced and non-experienced) towards the adoption or the intention to embrace the technology of a university smart card. Studying the experiences gained by Nanyang Technological University (NTU, Singapore) students using smart card application in their university may provide an insightful picture for a university that is considering adopting such a technological innovation.Results show that compatibility pre-adoption construct is the key element that plays the most influential factor in motivating local students for adoption. This suggests that to ensure adoption, it is important to guarantee that the university smart cards are socially acceptable among the university students (fit well with the students' norm and environment). Another implication of this study is that Murdoch University (MU, Australia) students would most probably be willing to accept the adoption of a university smart card given that the results show MU students' response of (probability= 168/200) and NTU students' response of 100% (probability= 50/50) acceptance toward using their university smart card. The results also show a significant culture difference between MU students and NTU students, indicating that smart card manufacturer should take note of the ranking of user preference when designing a university smart card in order to optimize the adoption process.

[1]  S. B. Guthery.  Java card: Internet computing on a smart card , 1997 .

[2]  Tim Collins,et al.  Secure contactless smartcard ASIC with DPA protection , 2001 .

[3]  M. Lassus.  Smart-cards-a cost-effective solution against electronic fraud , 1997 .

[4]  B. A. Auber,et al.  Adoption of smart cards in the medical sector: the Canadian experience. , 2001, Social science & medicine.

[5]  Tai-Yun Kim,et al.  Smart card based off-line micropayment framework using mutual authentication scheme , 1998, IEEE GLOBECOM 1998 (Cat. NO. 98CH36250).

[6]  Dirk Husemann,et al.  The smart card: don't leave home without it , 1999, IEEE Concurr..

[7]  Efraim Turban,et al.  Using smart cards in electronic commerce , 1998, Proceedings of the Thirty-First Hawaii International Conference on System Sciences.

[8]  Izak Benbasat,et al.  Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation , 1991, Inf. Syst. Res..

[9]  Chung-Huang Yang,et al.  On the design of campus-wide multi-purpose smart card systems , 1999, Proceedings IEEE 33rd Annual 1999 International Carnahan Conference on Security Technology (Cat. No.99CH36303).

[10]  C. J. Powell.  Meeting the needs of customers tomorrow-fairer payment methods for all , 1999 .

[11]  Gary Funck.  Armed with the Basics. , 1999 .

[12]  David Chadwick.  Smart Cards Aren't Always the Smart Choice , 1999, Computer.

[13]  E. Rogers.  Diffusion of Innovations , 1962 .

[14]  E. Rogers,et al.  The diffusion of interactive communication innovations and the critical mass: the adoption of telecommunications services by German banks , 1999 .

[15]  Fred D. Davis.  A technology acceptance model for empirically testing new end-user information systems : theory and results , 1985 .

[16]  M. Leibman,et al.  Money isn't everything. , 1990, HRMagazine : on human resource management.

[17]  H. Akaike.  A new look at the statistical model identification , 1974 .

[18]  Dirk Husemann,et al.  Open Card: Talking to Your Smart Card , 1999, IEEE Concurr..

[19]  D. Everett.  Cowry shell to smart card [electronic cash] , 1997 .

[20]  Ronald Roach.  The Higher Education Technology Revolution. , 1999 .

[21]  J. Newton.  Reducing 'plastic' counterfeiting , 1995 .

[22]  Ware Myers.  On Trial at the Summer Olympic Games: Smart Cards , 1996, Computer.

[23]  Christopher R. Plouffe.  Intermediating technologies and multi‐group adoption: A comparison of consumer and merchant adoption intentions toward a new electronic payment system , 2001 .

[24]  P. Argy,et al.  Australia: raising the E-commerce comfort level , 1999 .

[25]  J. J. Farrell.  Smartcards become an international technology , 1996, Proceedings 13th TRON Project International Symposium /TEPS '96.