Six tenets for developing an effective knowledge transfer strategy

Purpose – The purpose of this article is to identify common traits amongst complex, knowledge‐intensive organizations in their approach to managing their core business processes in a way that maximises knowledge transfer along these processes.Design/methodology/approach – The research follows an empirically‐based multiple case study approach across six national/multi‐national knowledge‐based organizations. A core‐complex process was identified within each organization, and key employees along the respective process where interviewed concerning the manner in which the processes were managed and modified.Findings – Those organizations that identified their core business processes as being responsive and flexible could be shown to adopt common traits in their approach to ensuring continued performance related knowledge transfer. However, those that had less‐responsive processes seemed to share similar issues; failure to align their knowledge strategy to their process development and failure to engage end‐use...